Technology
Tyler Salerno
Collegeville,Pennsylvania
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Lead
Royal Farms
Collegeville, PA
04.2021 - 01.2023
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pack Out Associate
Home Depot
West Norristown , PA
12.2019 - 11.2020
- Used computers to enter data, track shipments and maintain records of products.
- Worked with team members to move and load cargo properly and safely.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Developed and maintained courteous and effective working relationships.
Crew Member
James Black Masonry
Skippack, PA
02.2015 - 08.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
Education
Completed - Carpentry
02.2007 - 06.2010
- Professional development completed in carpentry.
Skills
Order management
Status updates
Telephone etiquette
Complaint resolution
Professional telephone demeanor
Money handling abilities
Recordkeeping strengths
Technical Support
Receiving support
Creative problem solving
POS systems expert
[Product or Service] support
Interests
Timeline
Customer Service Lead - Royal Farms
04.2021 - 01.2023
Pack Out Associate - Home Depot
12.2019 - 11.2020
Crew Member - James Black Masonry
02.2015 - 08.2018
Perkiomen Valley High School - Completed , Carpentry
02.2007 - 06.2010