Summary
Overview
Work History
Education
Skills
Interests
Timeline
Tyler Salerno

Tyler Salerno

Collegeville,Pennsylvania

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Lead

Royal Farms
Collegeville, PA
04.2021 - 01.2023
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Pack Out Associate

Home Depot
West Norristown , PA
12.2019 - 11.2020
  • Used computers to enter data, track shipments and maintain records of products.
  • Worked with team members to move and load cargo properly and safely.
  • Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Developed and maintained courteous and effective working relationships.

Crew Member

James Black Masonry
Skippack, PA
02.2015 - 08.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.

Education

Completed - Carpentry

Perkiomen Valley High School, Collegeville, PA
02.2007 - 06.2010
  • Professional development completed in carpentry.

Skills

Order management

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Interests

Technology

Timeline

Customer Service Lead - Royal Farms
04.2021 - 01.2023
Pack Out Associate - Home Depot
12.2019 - 11.2020
Crew Member - James Black Masonry
02.2015 - 08.2018
Perkiomen Valley High School - Completed , Carpentry
02.2007 - 06.2010

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Tyler Salerno