Jose Domenech
Oakland,CA
Summary
Dynamic customer service leader with a proven track record at Dun Edwards Paint, enhancing customer satisfaction through effective issue resolution and team mentorship. Skilled in inventory control and quality assurance, I excel in fostering client engagement while ensuring operational excellence. Committed to delivering timely solutions and maintaining high standards in service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Dun Edwards paint
Hayward, CA
11.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Hazmat Technician
Ponder Environmental Services
Benicia, CA
01.2022 - 09.2023
- Sampled and characterized waste to generate accurate materials profiles.
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
- Moved and loaded drums and containers weighing as much as Number pounds.
- Handled emergency spills and environmental cleanup requests with organized approach.
Rail Car Operator
New Star Energy
Stockton, CA
01.2019 - 05.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Connection Installer
Saunders Retrofitting
San Jose, CA
01.2017 - 05.2019
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Delivery Driver
Flavaz 24/7
Berkeley, CA
03.2016 - 07.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Sequoia High School
Oakland, CASkills
- Department operations
- Inventory control
- Product location
- Quality assurance
- Customer service excellence
- Sales
- Warehousing functions
- Product knowledge
- Stock management
- Quality control
- Cash handling
- Product or service support
- Order management
- Client engagement
- Key holder experience
- Order fulfillment
Certification
40 hour hazwoper as well as twic card
Timeline
Customer Service Lead
Dun Edwards paint
11.2023 - Current
Hazmat Technician
Ponder Environmental Services
01.2022 - 09.2023
Rail Car Operator
New Star Energy
01.2019 - 05.2022
Connection Installer
Saunders Retrofitting
01.2017 - 05.2019
Delivery Driver
Flavaz 24/7
03.2016 - 07.2017
High School Diploma -
Sequoia High School