BRIAN KEATING
DEARBORN,MICHIGAN
Summary
Oversaw security operations for federal buildings and corporate settings with 22 years of experience in law enforcement. Led investigations and sales initiatives across the automotive and steel sectors. Cultivated relationships as a sales representative for Kent Automotive in Southeast Michigan.
Overview
40
40
years of professional experience
Work History
Sales Representative
Kent Automotive, Lawson Products
Chicago, IL
06.2024 - Current
- Built customer relationships to foster loyalty and drive repeat business.
- Supported development of product knowledge to effectively resolve customer inquiries and concerns.
- Coordinated sales presentations and demonstrations to showcase product benefits and features.
- Assisted in executing targeted sales strategies that enhanced market presence in specific regions.
- Led initiatives to elevate customer satisfaction ratings through improved service delivery techniques.
- Expanded customer networks through proactive outreach and relationship management.
- Boosted sales revenue by identifying and engaging with high-potential accounts.
- Maintained current knowledge of industry trends to facilitate informed client discussions.
Customer service and sales
Lafontaine automotive group
06.2021 - 06.2024
- Trained and supported sales team members to enhance customer service and sales results.
- Communicated with customer service and sales teams to boost productivity and service feedback.
- Collaborated with team members to reach store targets while sharing effective customer service and sales strategies.
- Managed a team of style advisors to provide excellent customer service and achieve sales goals.
- Led by example by demonstrating outstanding customer service and sales practices on the shop floor.
- Exceeded service goals through application of effective customer service and sales techniques.
- Enhanced brand image by consistently providing exceptional customer service throughout the sales process.
Contractor and consultant
City Shield
Detroit, Michigan
01.2015 - 01.2018
- Secured priceless and irreplaceable documents against threats of terrorism and sabotage. Monitored access control systems, including CCTV systems. Operated screening equipment, including X-ray machines and hand-wands. Patrolled buildings, facilities and perimeter areas to prevent damage to property. Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance. Communicated with supervisors regarding any issues that occurred while on duty. Maintained order, responded to emergencies and enforced federal and local laws. Acted as the sole dispatcher and central point of contact for the entire compound. Acted as Protective Officer for several foreign heads of state and other distinguished visitors. Patrolled the premises regularly to ensure safety of employees and visitors. Called and coordinated with police, fire and EMT services.
Investigator
WM Investigations
Detroit, MI
11.2010 - 01.2014
- Reviewed new customer orders and requests and manually entered data into a centralized database. Negotiated contracts with outside providers to minimize costs to the company and customers. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Manually created shipments, assigned carriers and dispatched shipments. Installed, maintained and repaired security systems and programmable logic controls. Designed security policies, alarm response protocols and access card guidelines. Recommended improvements in security systems and procedures. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
Police Officer
Wayne County Sheriff Dept
Detroit, MI
11.1988 - 09.2009
- Responded quickly to dispatch and took appropriate action at crime and disaster scenes. Gathered preliminary investigation information as a first responder to crime scenes. Monitored and investigated suspicious persons and situations and unusual activities. Directed traffic during emergency and congested situations. Instructed suspects on field sobriety tests and used portable equipment to perform tests. Prepared cases for trial and appeared and testified in court as a witness. Conducted covert, undercover investigations to uncover ongoing crimes and crimes in progress. Served active warrants and subpoenas. Conducted high-speed vehicle chases in serious and emergency situations. Directed and controlled crowds at parades, funeral processions and sporting events. Wrote detailed arrest and accident reports. Organized and recorded facts to prepare incident reports.
Steel sales rep steel broker
01.1986 - 01.1988
- Sold hot and cold rolled steel to end users and automotive oem suppliers.
Education
Marine Corps - Honorable discharge
24th marines Perrysburg
Perrysburg, Ohio01.2002
Associate of Arts - Law enforcement
Detroit police academy
Detroit, Michigan01.1993
Associate of Arts - History
Henry Ford Community college
Michigan01.1988
High School Diploma - Basics
Dearborn High School
Michigan01.1986
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Relationship building
Product and service knowledge
Sales presentations
Sales closing
Timeline
Sales Representative
Kent Automotive, Lawson Products
06.2024 - Current
Customer service and sales
Lafontaine automotive group
06.2021 - 06.2024
Contractor and consultant
City Shield
01.2015 - 01.2018
Investigator
WM Investigations
11.2010 - 01.2014
Police Officer
Wayne County Sheriff Dept
11.1988 - 09.2009
Steel sales rep steel broker
01.1986 - 01.1988
High School Diploma - Basics
Dearborn High School
Associate of Arts - Law enforcement
Detroit police academy
Marine Corps - Honorable discharge
24th marines Perrysburg
Associate of Arts - History
Henry Ford Community college