Brian Keelan
Camarillo
Summary
Dynamic professional with extensive experience in the automotive industry. Skilled in team coordination, customer relations, and mentoring, contributing to enhanced service department performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Service Advisor
First Kia Simi Valley
12.2021 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed service appointments and ensured optimal scheduling for efficiency.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Developed strong relationships with customers, resulting in repeat business and referrals.
Automotive Technician
First Nissan
09.2019 - 12.2021
- Diagnosed and repaired complex automotive issues using advanced diagnostic equipment.
- Performed routine maintenance services, ensuring vehicles met safety and performance standards.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Shop Foreman
Infiniti Of Oxnard
04.2014 - 09.2019
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Coordinated workflow among technicians to enhance efficiency and minimize downtime.
- Trained and mentored new employees on repair processes and customer service excellence.
- Implemented process improvements that streamlined vehicle maintenance procedures.
- Collaborated with management on strategic planning for service department growth initiatives.
- Resolved complex customer concerns, fostering positive relationships and enhancing satisfaction levels.
- Trained and coached employees to improve performance and skills.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Automotive Technician
Dch Audi Oxnard
10.2013 - 03.2014
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Shop Foreman
Nissan Of Van Nuys
08.2008 - 09.2013
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Directed daily operations of team of 22 technicians and shop professionals.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
Education
Associate of Science - Automotive Engineering
Ventura College
Ventura, CA12-1999
Associate of Arts - General Studies
Ventura College
Ventura, CA12-1999
High School Diploma -
Rio Mesa High School
Oxnard, CA06-1996
Skills
- Customer service
- Computer skills
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Customer retention
- Customer relations
- Calm and professional under pressure
Accomplishments
- Kia Master Certified Service Advisor
- Kia Elite Silver Level
- Nissan/Infiniti Maser Certified Technician
- Nissan F1 Technician (Only 10% of Nissan Master Technicians Recognized)
- NIssan GTR Certified
- Nissan EV/Hybrid Certified
Timeline
Service Advisor
First Kia Simi Valley
12.2021 - Current
Automotive Technician
First Nissan
09.2019 - 12.2021
Shop Foreman
Infiniti Of Oxnard
04.2014 - 09.2019
Automotive Technician
Dch Audi Oxnard
10.2013 - 03.2014
Shop Foreman
Nissan Of Van Nuys
08.2008 - 09.2013
Associate of Science - Automotive Engineering
Ventura College
Associate of Arts - General Studies
Ventura College
High School Diploma -
Rio Mesa High School