Brian Keller
Special Project Manager
Olathe,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Special Projects Manager
Title Boxing LLC
Lenexa, KS
07.2017 - Current
- Maintained accurate records of all activities related to special projects including budgeting, scheduling, task assignments.
- Researched current trends within specific industries related to special projects and provided recommendations for improvement.
- Assigned tasks and monitored progress of team members in order to achieve desired outcomes for special projects.
- Collaborated with other departments within the organization on cross-functional initiatives related to special projects.
- Performed root cause analysis on any delays or issues encountered during the course of a particular project.
- Identified potential risks associated with special projects, developed mitigation strategies, and reported findings.
Warehouse Operations Manager
Title Boxing LLC
Lenexa, KS
03.2020 - 04.2024
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Developed and implemented cost reduction strategies to ensure efficiency and profitability.
- Conducted periodic cycle counts to verify accuracy of inventory records.
- Analyzed data to determine trends in order patterns, delivery times and product availability issues.
- Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
- Established effective communication channels between different departments within the organization.
Sales Director
TITLE Boxing LLC
Lenexa, KS
04.2007 - 06.2017
- Managed financial forecasting for future sales activity based on historical performance metrics.
- Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
- Cultivated strong relationships with key organizations and professionals to support future business growth objectives.
- Established and maintained relationships with key customers to identify new business opportunities.
- Monitored competitor activities in order to anticipate changes in the marketplace.
- Provided guidance, mentoring and training support to entry-level sales personnel.
- Negotiated contracts with potential clients while maintaining a focus on profitability objectives.
- Partnered with vendors to secure discounts on products or services used by customers.
- Organized trade shows, conferences and other events geared towards increasing brand awareness.
- Directed all aspects of the sales cycle from initial contact through successful closure of deals.
- Collaborated with marketing team to develop promotional materials that effectively communicated the company's message.
- Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis.
- Analyzed data on customer buying habits, preferences and demands in order to optimize product offerings.
- Created reports summarizing monthly performance results against established goals.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Major Account Manager
Title Boxing LLC
Olathe, KS
06.2003 - 03.2007
- Monitored competitor activities in order to stay ahead of industry trends.
- Reviewed customer feedback surveys regularly in order to improve service quality.
- Resolved conflicts between customers and company by providing timely solutions that met both parties' needs.
- Provided technical support to customers regarding products and services.
- Resolved customer disputes or complaints in a timely manner.
- Participated in trade shows and industry events to network with potential customers.
- Collaborated with marketing department on promotional campaigns for new products or services.
- Conducted customer outreach activities to build relationships with clients.
- Performed regular follow-up calls to ensure customer satisfaction levels remain high.
- Negotiated pricing and contracts with customers.
Assistant Customer Service Manager
Ringside Boxing
Lenexa, KS
02.2000 - 05.2003
- Resolved escalated customer issues in a timely manner.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries, complaints and feedback.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
Warehouse Lead
Ringside Boxing
Lenexa, KS
09.1996 - 01.2000
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Used computer and company software to enter shipment and inventory records.
- Loaded and unloaded trailers with care and efficiency.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Performed cycle counts to verify physical stock against system-generated data.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Education
Some College (No Degree) - Business Administration
Johnson County Community College
Overland Park, KSSkills
- Quality Control
- Project Management
- Networking and Relationship Building
- Key Account Development
- Logistics Management
- Effective communication skills
Timeline
Warehouse Operations Manager
Title Boxing LLC
03.2020 - 04.2024
Special Projects Manager
Title Boxing LLC
07.2017 - Current
Sales Director
TITLE Boxing LLC
04.2007 - 06.2017
Major Account Manager
Title Boxing LLC
06.2003 - 03.2007
Assistant Customer Service Manager
Ringside Boxing
02.2000 - 05.2003
Warehouse Lead
Ringside Boxing
09.1996 - 01.2000
Some College (No Degree) - Business Administration
Johnson County Community College
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