Summary
Overview
Work History
Education
Skills
Timeline
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Brian Kennedy

Battle Creek,MI

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

15
15
years of professional experience

Work History

Caregiver

Papa Pals - Freelance
03.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Youth Resident Support Worker

Samaritas
02.2022 - 10.2022
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Empowered youths as they transition into the world after graduating from the system.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Supported and mentored youths in developing skills to become successful in community.

Account Manager

Boulder Tickets
04.2008 - 10.2019
  • Engage with customers to promptly address inquiries and concerns regarding their purchases.
  • Collaborate with external vendors when required to fulfill orders, ensuring efficient delivery.
  • Execute daily ticket procurement in collaboration with a team of buyers to bolster inventory.
  • Effectively managed day-to-day office operations to uphold smooth workflows.
  • Precisely handle order pulling and shipping to customers, guaranteeing accuracy and timely deliveries.
  • Demonstrate proficiency in inventory control, conducting daily audits to maintain accuracy.
  • Implement and refine processes to optimize the customer experience in alignment with projected arrival dates.
  • Ensure seamless organization and order flow, facilitating the prompt delivery of tickets to customers.
  • Actively participate in on-site event operations, engaging in the sale of inventory to the public.

Education

No Degree - General Studies

Inver Hills Community College
Inver Grove Heights, MN

High School Diploma -

Park Senior HIgh
Cottage Grove
06.1989

Skills

  • Customer Communication and Empathy
  • Excellent Communication Skills
  • Customer Relationship Management
  • Issue and Resolution Tracking
  • Organizational Skills
  • Software and Hardware Assistance
  • Critical Thinking

Timeline

Caregiver

Papa Pals - Freelance
03.2023 - Current

Youth Resident Support Worker

Samaritas
02.2022 - 10.2022

Account Manager

Boulder Tickets
04.2008 - 10.2019

No Degree - General Studies

Inver Hills Community College

High School Diploma -

Park Senior HIgh

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Brian Kennedy