Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brian Keys

Chesapeake,Virginia

Summary

Resourceful Installation Manager bringing proven record of success in coordinating Home Depot installations. Handles issues proactively to mitigate risks and maintain schedules. Works with internal and on-site teams to resolve concerns and sustain customer satisfaction. Detail-oriented brings extensive construction background and specialized experience on challenging projects. Smoothly leads team members to meet goals, maximize performance and maintain important safety standards. Knowledgeable about applicable codes and industry best practices. Resourceful Construction Professional with experience in corporate construction and residential home projects.

Team player with knowledge in . Independent multi-tasker to facilitate projects through completion. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Branch Installation Manager

Home Depot Installation Services
Virginia Beach
11.2004 - 01.2024
  • Directed daily operations of the branch, including customer service, human resources, with ensured sales and marketing activities to ensure they have the tools to be successful .
  • Directed daily operations of the branch, including customer service, promote customer return business .
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Teach train to retain the associates and installers.
  • I have 20 years of proven history of superior customer service

Education

High School Diploma -

Indian River High School
Chesapeake, VA
06-1996

Skills

  • Safety standards
  • Documentation Control
  • Cost Estimation
  • Scheduling Coordination
  • Crew Management
  • Installation planning
  • Workload prioritization
  • Customer Service
  • Performance Analysis
  • Vendor Relations
  • MS Office
  • Task Delegation
  • Deadline Management
  • Risk Management
  • Blueprint Reading
  • Construction
  • Field Operations
  • Meeting Organization

References

References available upon request.

Timeline

Branch Installation Manager

Home Depot Installation Services
11.2004 - 01.2024

High School Diploma -

Indian River High School
Brian Keys