Laura Clare
Saginaw,MI
Summary
Action-oriented professional with proven track record of success in the design and sales industry. I have a knack for quickly understanding complex projects and implementing solutions efficiently. Highly collaborative and enjoys working with other professionals to create a thriving environment. I am adept in utilizing multiple skills to develop and implement strategies and solutions leading to profitability
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Design Consultant
Home Depot Installation Services
01.2023 - Current
- Gained insight into customer needs and built and delivered solutions that exceeded customer expectations through thorough client consultations.
- Collaborated effectively with operations, contractors, and vendors to resolve issues and discuss opportunities.
- Exceeded all metrics and sales goals within first year resulting in high sales and promotion
Appliance Sales Specialist
The Home Depot
06.2022 - 12.2022
- Explained benefits and features of warranty programs, resulting in an attachment rate of over 40% and record sales of $500,000 in four months.
- Earned merit awards and badges for assisting a customer in an emergency, assisting customers in Spanish, and receiving more feedback via surveys than any other associate.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
Shipt Shopper
Shipt
09.2017 - 05.2022
- Provided high-quality customer service to all members, maintaining a 4.95 all-time rating for over 3000 orders
- Mentored new shoppers, offering personal number so they can ask quick questions
- Developed personal relationships with store employees and members alike
Substitute Teacher
Various
05.2019 - 01.2020
- Taught classes ranging from history to physical education and ages ranging from four to nineteen; designed lesson plans that met the compliance criteria for the Common Core Standards and Michigan Standards
- Created worksheets and activities in order to develop critical thinking, reading, and writing skills; examined primary sources to engage students with the past; designed, issued, and analyzed formative and summative assessment for both grading and personal reflection
- Collaborated with other teachers in Professional Learning Communities to determine the best practices of educating, assessing, and working with individual students.
Research Assistant
Department of English, Saginaw Valley State University
05.2016 - 10.2019
- Assistant to Dr. M.P Cavanaugh, conducted research on motivation in writing among elementary and secondary school students
- Researched and designed effective lesson plans and strategies for engaging students with texts before, during, and after reading.
Waitress
Olive Garden
06.2015 - 03.2018
- Provided high-quality customer service to diners
- Developed ability to discuss all food and drink options in detail
- Mentored new employees, guiding on best practices and how to provide exemplary customer service.
Waitress
T.Dub’s Pizzeria and Pub
07.2013 - 05.2016
- Provided high-quality customer service to diners
- Developed ability to discuss all food and drink options in detail
- Mentored new employees, guiding on best practices and how to provide exemplary customer service.
Education
Bachelor of Arts - Education
Saginaw Valley State University
University Center, MI2019
Skills
- Google Suite: Drive, Docs, Slides, Classroom, Forms, etc
- Microsoft Office: Word, Excel, PowerPoint, Outlook, OneDrive
- Languages: Basic Spanish, JavaScript
- CRM Platforms: Salesforce, OrderUp, ESVS, In-Home Selling Apps, Service Connect, HDC Design Tool, Store Pulse, My View
References
- Dr. M.P. Cavanaugh, Professor of English, Saginaw Valley State University, (989) 297-1437 (cell)
- Aaron Stallings, Store Director, Meijer 043, (616) 558-8350 (cell)
- Anne Norman, Shipt Member/Friend, (989) 284-5759 (cell)
Certification
MTTC: English (BA) 6-12
Michigan Sales and Solicitation License
Timeline
Senior Design Consultant
Home Depot Installation Services
01.2023 - Current
Appliance Sales Specialist
The Home Depot
06.2022 - 12.2022
Substitute Teacher
Various
05.2019 - 01.2020
Shipt Shopper
Shipt
09.2017 - 05.2022
Research Assistant
Department of English, Saginaw Valley State University
05.2016 - 10.2019
Waitress
Olive Garden
06.2015 - 03.2018
Waitress
T.Dub’s Pizzeria and Pub
07.2013 - 05.2016
Bachelor of Arts - Education
Saginaw Valley State University
MTTC: English (BA) 6-12
Michigan Sales and Solicitation License
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