Brian Kramer
Joppa,Maryland
Summary
Dedicated and accomplished Senior Plasma Center Technician with a proven track record at Biolife Plasma Services, enhancing donation process and donor satisfaction. Expert in venipuncture and adept at fostering teamwork in contributing to center goals and continuous improvement. Seeking a professional development opportunity as Assistant Manager. Highly dependable, and driven to help team achieve company goals. Always seeking ways to learn and grow, take on extra work and assist team members. Dedicated to providing high level production and performance, applying critical thinking skills, working with proficiency and strong initiative, prioritizing, and organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Plasma Center Technician
Biolife Plasma Services
08.2023 - Current
- Provided exceptional customer service to donors during pre-donation evaluation, donation process, and post-donation care.
- Collaborated with team members to develop innovative solutions for common challenges faced in the plasma collection process.
- Contributed to a positive work culture through effective communication, collaboration, and leadership within the team.
- Supported quality assurance initiatives through regular review of policies, procedures, and performance metrics within the plasma center environment.
- Aided in the achievement of center goals.
- Improved safety standards by conducting thorough inspections.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary delays.
- Promoted a culture of continuous improvement within the plasma center, actively seeking opportunities for ongoing professional development and team growth.
- Ensured donor satisfaction with compassionate care, clear communication, and attention to individual needs.
Service Technician
Halls Septic
06.2020 - 03.2023
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Delivered, installed and collected equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Handled, used and maintained cleaning supplies and equipment.
- Promptly responded to all requests for assistance.
Patient Transporter
Harbor Hospital
06.2016 - 08.2018
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Warmly greeted patients and visitors and made each feel welcome.
Education
Currently Enrolled
Community College of Baltimore County
05.2028
Phlebotomy
Integrated Health TW
Parkville, MD07.2023
High School Diploma -
Benjamin Franklin High School
Baltimore06.2016
Skills
- Venipuncture and Capillary Puncture
- Quality Patient Care
- Multitasking Abilities
- Workload Management
- Data Entry
- Personal Protective Equipment
- Microsoft Office
- Computer Literacy
- Customer Service
- Time Management
- Staff Development
- Policy Enforcement
- Teamwork and Collaboration
- Decision-Making
- Problem-Solving
Certification
- Certified Phlebotomist - Z6H3H8X9 - July 2023
- CDL Class A With Tanker Endorsement
Timeline
Senior Plasma Center Technician
Biolife Plasma Services
08.2023 - Current
Service Technician
Halls Septic
06.2020 - 03.2023
Patient Transporter
Harbor Hospital
06.2016 - 08.2018
Currently Enrolled
Community College of Baltimore County
Phlebotomy
Integrated Health TW
High School Diploma -
Benjamin Franklin High School
- Certified Phlebotomist - Z6H3H8X9 - July 2023
- CDL Class A With Tanker Endorsement
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