BRIAN K. TUCKER
New York City Transit Authority
Covington,GA
27
years of professional experience
To pursue a new career with over 26 1/2 years experience with the New York City Transit Authority.
Work History
Train Service Supervisor
4 Years- Supervised qualification and performance of Train operators, Conductors, and Tower Operators to ensure operational compliance and safety.
- Achieved qualification in Communications Based Train Control (CBTC) to enhance operational efficiency.
- Achieved qualification in One Person Train Operation (OPTO) to support streamlined train operations.
- Trained employees on operational procedures
- Supervised daily operations, ensuring compliance with safety regulations and service standards.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with management to address customer concerns and improve service quality.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored team's performance and gave feedback when necessary.
- Responded to customer requests for products, services, and company information.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Train Operator
17 Years 6 Months- Operated various train equipment including R32, R38, R40, R42, R44, R46, R68, R68A, R142, R142A, R143, R160, and R188 in revenue service.
- Operated whistle, hand, and light signals.
- Managed tracks and switches.
- Achieved qualification in Communications Based Train Control (CBTC) systems for effective train management.
- Obtained qualification for One Person Train Operation (OPTO) to improve operational efficiency.
Conductor
5 Years 11 Months- Managed revenue train service, overseeing train operations.
- Maintained the safety, regularity, and proper care of trains.
- Ensured safety of trains and passengers through diligent precautionary measures.
- Provided assistance to customers with inquiries and concerns.
- Executed various platform responsibilities to ensure smooth operations.
- Operated track switches manually to direct train movements.
- Operated whistle, hand, and light signals.
Education
High School Diploma - Human Service Major
- 17 Months
- GPA: 3.65 GPA
Skills
Operational compliance
Service delivery management
Work task assignment
Management experience
Customer complaint resolution
Conflict resolution
Timeline
Train Service Supervisor
New York City Transit Authority
02.2016 - 02.2020Read More
Train Operator
New York City Transit Authority
08.1998 - 02.2016Read More
Conductor
New York City Transit Authority
09.1992 - 08.1998Read More
The College for Human Services
High School Diploma from Human Service Major
Read More
TO PURSUE A NEW CAREER
BRIAN K. TUCKER