Brian Lally
Fort Myers,FL
Summary
Dynamic manager with a proven track record at Publix, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective problem resolution and relationship building. Skilled in inventory management and staff training, fostering a collaborative culture that drives performance and engagement. Committed to continuous improvement and operational excellence.
Overview
16
16
years of professional experience
Work History
Manager
Publix
Fort Myers, FL
11.2009 - Current
- Assisted in coordinating team schedules and project timelines.
- Supported daily operations by managing inventory and supplies.
- Contributed to team meetings, providing insights on process improvements.
- Maintained accurate records of activities and project status updates.
- Researched best practices to support continuous improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2006
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Task delegation
Goal setting
Relationship building
Strategic planning
Customer relationship management (CRM)
Shift scheduling
Workforce management
Performance evaluations
Coaching and mentoring
Work prioritization
Inventory management
Teamwork and collaboration
Effective communication
Problem resolution
Positive attitude
Adaptability and flexibility
Attention to detail
Multitasking
Problem-solving
Multitasking Abilities
Excellent communication
Organizational skills
Team development
Microsoft certified in word, PowerPoint and excel
Timeline
Manager
Publix
11.2009 - Current
High School Diploma -
North Fort Myers High School