Brian Lasch
Hickory,PA
Summary
Results-driven sales manager with a proven track record in developing sales strategies and enhancing customer relationships. Expertise in lead generation and CRM software utilization to drive revenue growth and customer satisfaction.
Overview
18
18
years of professional experience
Work History
General/Sales Manager
Dog Guard
Pittsburgh, Pennsylvania
07.2024 - Current
- Developed targeted sales strategies that increased market awareness of innovative containment systems for dogs.
- Leveraged negotiation and closing skills to enhance customer engagement and ensure timely follow-up.
- Engaged existing customers to generate referrals, expanding the prospective buyer base.
- Monitored customer satisfaction levels and implemented corrective actions.
- Developed and implemented strategies to increase sales revenue.
- Maintained accurate records of all transactions in the company's CRM system.
Sales/Branch Service Manager
Air Duct Maintenance
Bakerstown, Pennsylvania
10.2020 - 07.2024
- Delivered superior customer support, enhancing account retention rates significantly.
- Generated sales through outbound calls and follow-up efforts using targeted scripts.
- Managed customer inquiries and provided product information to boost satisfaction.
- Trained new sales representatives on company policies and product offerings effectively.
- Utilized CRM software to track leads and maintain accurate customer records.
- Cross-sold products and services aligned with customer needs, increasing sales opportunities.
- Followed up on pending orders and inquiries promptly to ensure customer satisfaction.
Owner
Leff Marvin's Dry Cleaners
Pittsburgh, Pennsylvania
03.2008 - 09.2019
- Oversaw budgeting and financial management.
- Managed daily operations of dry cleaning services and customer interactions.
- Directed employees in daily tasks and responsibilities.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed schedules to optimize workflow and staff assignments.
- Oversaw staff training on equipment usage and safety procedures.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained relationships with existing clients by providing superior customer service.
- Established partnerships with local businesses to expand service offerings.
- Enhanced marketing strategies, resulting in increased brand awareness in the community.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Implemented quality assurance processes, ensuring consistent product excellence.
- Ensured compliance with local, state, and federal regulations.
Education
Some College (No Degree) -
Robert Morris College
Pittsburgh, PASkills
- Sales strategy
- Sales leadership
- Sales development
- Sales operations
- Sales planning
- Sales presentation
- Customer relationship management
- CRM software
- Lead generation
- Account retention
- Customer retention
- Key account retention
- Key account development
- Direct sales
- Solution selling
- Market analysis
- Revenue generation
- Price structuring
- Product training
- Team leadership
- Team development
- Staff training
- Employee coaching
- Negotiation techniques
- Goal setting
- Goal attainment
- Conflict resolution
- Effective communication
- Problem solving
- Relationship building
- Relationship building
Accomplishments
Voted Best Dry Cleaners in 2017
Timeline
General/Sales Manager
Dog Guard
07.2024 - Current
Sales/Branch Service Manager
Air Duct Maintenance
10.2020 - 07.2024
Owner
Leff Marvin's Dry Cleaners
03.2008 - 09.2019
Some College (No Degree) -
Robert Morris College