Experienced with operational oversight, risk management, and team leadership. Utilizes strategic planning to enhance security measures and ensure compliance with regulations. Track record of optimizing security protocols and fostering proactive security culture.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Operations Manager
Penn Entertainment
07.2016 - Current
Trained and assigned Peer Coaches to assist with new hire and ongoing officer training
Coordinated with other departments on joint projects to ensure a cohesive approach to company-wide security efforts.
Promoted a culture of safety and security awareness among all employees through targeted department training, communication and ongoing support initiatives.
Conducted routine analysis of internal and external threats to continuously improve and adapt security strategies.
Improved security operations efficiency by implementing new protocols a
Conducted regular audits of security equipment and systems.
Developed strong relationships with local, state, and federal law enforcement agencies
Ensured regulatory compliance by staying up-to-date on industry standards and guidelines governing physical security operations.
Developed customized training programs tailored to the needs of Lauberge Casino Resort, departmental staff competencies in key areas related to their roles.
Managed budgets for security expenses, prioritizing investments in equipment and technology upgrades where necessary.
Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations such as hurricane closures
Reduced response times for security incidents with thorough staff training and resource allocation.
Oversaw team of security officers and managed scheduling and performance evaluations.
Investigated incidents and wrote reports.
Responded swiftly to security incidents and effectively resolved security issues.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Coordinated protective service operations with other emergency response agencies.
Supervised team of 70-80 security personnel during shift.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Respond to disturbances and situations involving Team Members and Guests
Worked with upset guests to resolve issues that were best for the guest and the company
Corrections Officer
Orange County Sheriff Department
08.2012 - 05.2015
Sheriff Department Worked in high stress environment with combative inmates
Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Worked the control center monitoring all inmates and employees using @40 cameras
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Completed intake paperwork, fingerprints, and searches.
Made security rounds on inmates
Worked on dorms with up to 48 inmates
Tracked inmates through head counts, visitor logs, and scheduled activities.
Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Built solid relationships with staff and residents to keep institution safe and secure.
Corrections Officer IV
Texas Youth Commission
05.2006 - 08.2011
Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Supported successful emergency response efforts by participating in regular drills and training exercises.
Responded to emergency situations and de-escalated hostile confrontations.
Enforced rules and regulations to maintain order among inmates.
Investigated and responded to incidents of inmate misconduct.
Mail Room Assistant
Provost Umphrey Law Firm
01.2004 - 05.2006
Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
Organized and implemented efficient sorting and distribution processes.
Input trial documents with daily communication with attorneys and clients
Verified proper distribution of incoming mail to over 250 individuals.
Managed inventory of office supplies related to mailing needs, ensuring adequate stock was maintained at all times.
Education
High School Diploma -
Bridge City High School
Bridge City, TX
05-1994
Skills
Security policy development
Risk management strategies
Disaster recovery procedures
Regulatory compliance auditing
Daily incident reporting
Security team management
CCTV monitoring
Safety and security procedures
Employee relations
Security screening
Training management
Accomplishments
ACES customer service instructor
Penn Entertainment Diversity instructor
Certification
Louisiana Gaming Control Board key app recipient
Louisiana Gaming Control Board Non-key app recipient
Handcuff instructor with Controlled FORCE
CPR and AED certificate with American Heart Association
De-esculation certified
Global Industrial Cyber Security Professional (GICSP) - Global Information Assurance Certification (GIAC).
Timeline
Security Operations Manager
Penn Entertainment
07.2016 - Current
Corrections Officer
Orange County Sheriff Department
08.2012 - 05.2015
Corrections Officer IV
Texas Youth Commission
05.2006 - 08.2011
Mail Room Assistant
Provost Umphrey Law Firm
01.2004 - 05.2006
High School Diploma -
Bridge City High School
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