Brian Levick
El Paso,Texas
Summary
Organized and proactive Team Manager with good leadership, decision-making and problem-solving abilities honed in retail settings. Consistently keeps staff on-track against goals and anticipates roadblocks impacting performance. Always ready to take on challenging assignments and teams in need of improvement.
Overview
14
14
years of professional experience
Work History
Client Success Associate
ADP
El Paso, TX
06.2025 - Current
- Fostered strong client relationships through proactive communication and personalized support.
- Collaborated with cross-functional teams to address client needs and enhance service delivery.
- Analyzed client feedback to identify trends, driving improvements in service offerings and satisfaction rates.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Acted as a liaison between clients and internal teams, effectively communicating client needs to ensure timely and successful delivery of projects.
- Developed trusted advisor status with clients by consistently demonstrating expertise in their respective industries.
- Built strong relationships with clients through consistent communication, understanding their needs, and delivering on expectations.
- Served as the primary point of contact for assigned clients, coordinating resources from various departments to meet their specific needs.
Client Service Associate
ADP
El Paso, TX
10.2024 - 06.2025
- Managed client inquiries to ensure prompt resolution and high satisfaction levels.
- Coordinated onboarding processes for new clients, enhancing user experience and engagement.
- Developed training materials to educate clients on software functionalities and best practices.
- Analyzed client feedback to identify trends and drive service improvement initiatives.
- Participated in training programs to stay current on industry trends and enhance skills necessary for successful client interactions.
Fresh Team Manager
Sams Club
El Paso, Texas
06.2018 - 10.2024
- Assisted in recruiting new talent and participated in interviews.
- Addressed employee concerns, conflicts, or issues in timely manner.
- Created detailed reports on team metrics and performance data.
- Fostered positive work environment that supported employee growth and development.
- Recognized outstanding contributions by individual team members or entire team.
- Implemented new technologies or tools as needed to enhance productivity within team.
- Identified areas for improvement and provided coaching and training opportunities.
- Managed daily operations of team, ensuring efficiency and productivity.
- Ensured compliance with company policies, procedures, and regulations by all team members.
- Maintained confidentiality regarding sensitive information related to employees or business matters.
- Set short-term and long-term goals for team aligned with organizational objectives.
- Investigated customer complaints, identifying and changing processes to remove faults.
Fresh Team Manager
Sams Club
El Paso, Texas
06.2018 - 10.2024
- Assisted in recruiting new talent and participated in interviews.
- Addressed employee concerns, conflicts, or issues in timely manner.
- Created detailed reports on team metrics and performance data.
- Fostered positive work environment that supported employee growth and development.
- Recognized outstanding contributions by individual team members or entire team.
- Implemented new technologies or tools as needed to enhance productivity within team.
- Identified areas for improvement and provided coaching and training opportunities.
- Managed daily operations of team, ensuring efficiency and productivity.
- Ensured compliance with company policies, procedures, and regulations by all team members.
- Maintained confidentiality regarding sensitive information related to employees or business matters.
- Set short-term and long-term goals for team aligned with organizational objectives.
- Investigated customer complaints, identifying and changing processes to remove faults.
Manager
Subway
El Paso, Texas
11.2015 - 07.2024
- Set sales targets and developed marketing plans to achieve goals.
- Hired trained, and mentored new employees.
- Conducted performance reviews for team members.
- Evaluated employees' training needs, providing necessary resources.
- Controlled labor costs by using demand-based workflows.
Manager
Subway
El Paso, Texas
11.2015 - 07.2024
- Set sales targets and developed marketing plans to achieve goals.
- Hired trained, and mentored new employees.
- Conducted performance reviews for team members.
- Evaluated employees' training needs, providing necessary resources.
- Controlled labor costs by using demand-based workflows.
Owner
Ballon-A-Toons
El Paso, Texas
07.2012 - 01.2018
- Boosted sales through successful advertising campaigns.
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Set prices or credit terms for goods or services based on forecasts or customer demand.
Owner
Ballon-A-Toons
El Paso, Texas
07.2012 - 01.2018
- Boosted sales through successful advertising campaigns.
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Set prices or credit terms for goods or services based on forecasts or customer demand.
Education
Associate in Science (A.S.) - Firearm Technology
SDI
Arizona11.2026
Skills
- Employee Scheduling
- Performance Coaching
- Operational Excellence
- Influencing skills
- Customer Service
- Human Resources Management
- Time management abilities
- Task Delegation
Languages
English
Timeline
Client Success Associate
ADP
06.2025 - Current
Client Service Associate
ADP
10.2024 - 06.2025
Fresh Team Manager
Sams Club
06.2018 - 10.2024
Fresh Team Manager
Sams Club
06.2018 - 10.2024
Manager
Subway
11.2015 - 07.2024
Manager
Subway
11.2015 - 07.2024
Owner
Ballon-A-Toons
07.2012 - 01.2018
Owner
Ballon-A-Toons
07.2012 - 01.2018
Associate in Science (A.S.) - Firearm Technology
SDI