Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Harper Jack

Overview

7
7
years of professional experience

Work History

Client Success Associate

D3 Corp
10.2024 - Current
  • Enhanced client satisfaction by addressing concerns and providing tailored solutions.
  • Acted as a liaison between clients and internal teams, effectively communicating client needs.
  • Built strong relationships with clients through communication, understanding their needs, and delivering on expectations.
  • Make dynamic site updates and train clients on different website platforms.
  • Design and implement email marketing campaigns from concept to execution.
  • Plan and execute the design and production of print marketing materials.

Lead Server

Barracudas Bar and Grill
06.2022 - 09.2024
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Responsible for company social media pages to increase brand awareness.
  • Increased brand awareness by developing and implementing effective social media strategies.

Barista

Starbucks
07.2018 - 12.2021
  • Maintained high levels of customer service through satisfaction reviews
  • Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
  • Encouraged high standards of conduct and service in support of company reputation

Education

Bachelor of Arts - Communication Studies

West Virginia University
Morgantown, WV
05-2024

Skills

  • Microsoft office
  • Google Analytics
  • SEO
  • Teamwork and collaboration
  • Customer service excellence
  • Multitasking
  • Problem-solving
  • Time management
  • Reliability
  • Organizational skills

Accomplishments

  • President's List Spring 2024
  • Dean's List Fall 2020, Spring 2021
  • Hootsuite Media Marketing Certification May 2024
  • Google My Business Certification October 2024
  • Google Analytics Certification October 2024
  • Scholarship of Distinction 2020 - 2024
  • Women in Business
  • WVU Undergraduate Communication Association
  • Commbassadors Club

Timeline

Client Success Associate

D3 Corp
10.2024 - Current

Lead Server

Barracudas Bar and Grill
06.2022 - 09.2024

Barista

Starbucks
07.2018 - 12.2021

Bachelor of Arts - Communication Studies

West Virginia University

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Harper Jack