Harper Jack
Overview
7
7
years of professional experience
Work History
Client Success Associate
D3 Corp
10.2024 - Current
- Enhanced client satisfaction by addressing concerns and providing tailored solutions.
- Acted as a liaison between clients and internal teams, effectively communicating client needs.
- Built strong relationships with clients through communication, understanding their needs, and delivering on expectations.
- Make dynamic site updates and train clients on different website platforms.
- Design and implement email marketing campaigns from concept to execution.
- Plan and execute the design and production of print marketing materials.
Lead Server
Barracudas Bar and Grill
06.2022 - 09.2024
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Responsible for company social media pages to increase brand awareness.
- Increased brand awareness by developing and implementing effective social media strategies.
Barista
Starbucks
07.2018 - 12.2021
- Maintained high levels of customer service through satisfaction reviews
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Encouraged high standards of conduct and service in support of company reputation
Education
Bachelor of Arts - Communication Studies
West Virginia University
Morgantown, WV05-2024
Skills
- Microsoft office
- Google Analytics
- SEO
- Teamwork and collaboration
- Customer service excellence
- Multitasking
- Problem-solving
- Time management
- Reliability
- Organizational skills
Accomplishments
- President's List Spring 2024
- Dean's List Fall 2020, Spring 2021
- Hootsuite Media Marketing Certification May 2024
- Google My Business Certification October 2024
- Google Analytics Certification October 2024
- Scholarship of Distinction 2020 - 2024
- Women in Business
- WVU Undergraduate Communication Association
- Commbassadors Club
Timeline
Client Success Associate
D3 Corp
10.2024 - Current
Lead Server
Barracudas Bar and Grill
06.2022 - 09.2024
Barista
Starbucks
07.2018 - 12.2021
Bachelor of Arts - Communication Studies
West Virginia University