M. Brian Liljegren
Phoenix
Summary
Accomplished social work professional with expertise in housing program management and behavioral health services. Proven experience in crisis management, therapeutic interventions, and child welfare, focusing on strategic planning and data-driven evaluation. Strong direct service capabilities enhance multi-disciplinary teamwork and individualized care strategies. Advocacy for vulnerable populations leads to improved client mental health outcomes and effective community resource utilization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Program Manager
State of Arizona, AHCCCS
Phoenix
08.2024 - Current
- This position is responsible to oversee the management of the AHCCCS Housing Program (AHP) rental subsidies and the Statewide Housing Administrator contract to maximize housing for AHCCCS members through this resource.
- Oversight includes ensuring program compliance through annual monitoring, review of monthly and quarterly programmatic reports, identifying trends and areas of opportunity for improvement and program innovation.
- Position is responsible for presentations at national conferences.
- Manage financial oversight and accountability of AHP housing subsidies.
- Maintain and update Housing Administrator and MCO contracts related to housing.
- Develop and manage efforts to evaluate and improve supportive service coordination with housing programs.
- Review quarterly deliverables for system improvement opportunities.
SMI Housing Trust Fund and Housing Development Manager
State of Arizona, AHCCCS
Phoenix
03.2022 - 08.2024
- This position is responsible to oversee and manage the AHCCCS Seriously Mentally Ill (SMI) Housing Trust Fund (HTF) to maximize statewide housing for AHCCCS members, maintain legal compliance, assess for process improvement opportunities, and ensure housing quality and contractor accountability.
- The SMI Housing Development Manager acts as a Program Manager and is more specifically responsible for:
- Developing standardized policies and procedures for AHCCCS Housing Program investments.
- Developing and maintaining the comprehensive roster of properties in the AHCCCS Housing Portfolio.
- Working with the Statewide Housing Administrator to review and improve housing inventory oversight policies and processes, set provider performance standards, and to ensure program monitoring meets federal standards.
- Ongoing assessment of workflows for process improvement opportunities.
- SMI HTF presentations and advocacy on behalf of AHCCCS in both local and national settings.
Crisis Interim Lead
Envolve People Care, a division of Centene Corporation
Tempe
07.2021 - 03.2022
- This position is responsible for monitoring and managing the actions of all crisis and dispatch personnel on shift which includes:
- Assess and modify training schedules for new employees to ensure appropriate skills development.
- Perform quality audits of crisis staff, provide feedback and coaching strategies to improve performance.
- Coordinating and managing staff workflow challenges during both individual crisis events and Critical Incident Stress Management (CISM) events where multiple crisis and emergency responders are involved.
- Analyze personnel and workflow issues and advise leadership regarding potential solutions.
Crisis Professional
Envolve People Care, a division of Centene Corporation
Tempe
01.2020 - 07.2021
- This position is responsible for taking inbound calls from community members in crisis and rapidly assessing appropriate interventions.
- This position is fast paced and requires being comfortable with technology as well as an ability to multitask while under pressure in order to serve members who are in crisis.
- Specific responsibilities included:
- Triage of behavioral health crisis inbound calls to assess for member safety and determine appropriate response.
- Act as a Trainer/Preceptor for new hires to assist in skill development and to ensure compliance with established policy and procedure.
- Perform outbound, HIPAA compliant calls to follow up with members after crisis involvement.
- Additionally assisted with special and technical projects during the pandemic 'work from home' transition.
Clinical Therapist, P.R.N.
Quail Run Behavioral Health
Phoenix
05.2019 - 08.2020
- The Inpatient Therapist provides therapeutic treatment for patients at a Level 1 Inpatient BH Hospital.
- Responsibilities included:
- Plan and facilitate psychoeducation groups/process groups for patients with emergent mental health needs.
- Conduct individual psychosocial assessments and treatment interventions.
- Engage in direct patient contact to identify and assess the application of clinical treatment interventions.
- Complete patient-specific treatment plans, crisis prevention plans, and discharge plans.
Housing Support Specialist
UMOM
Phoenix
06.2019 - 12.2019
- Responsible for directing funding streams from UMOM's Department of Economic Security (DES), Arizona Department of Housing (ADOH), and Next Step Housing (NSH) funded Rapid Rehousing Program to help overcome barriers to housing for those experiencing homelessness.
- Create Housing Stabilization/Case Plan individualized to each household based on assessment of client needs; and update at each client meeting based on completion of goals and ongoing needs.
- Conduct family interventions for caseloads of up to 30 families to identify social needs, barriers to treatment, and facilitate stress reduction efforts to minimize emotional distress.
- Support households by providing financial education and budgeting training to each family.
- Serve as liaison between landlord and household to assist with any tenancy issues that may arise.
- Demonstrate knowledge of community resources and other stakeholder governmental agencies for services.
Ongoing Child Safety Specialist
State of Arizona, Department of Child Safety
Phoenix
05.2018 - 04.2019
- Provided ongoing child protective case management for children and families involved with the Arizona foster care system.
- Case managed a complex case load of up to 30 children to Arizona Management System (AMS) Unit standards.
- Demonstrated extensive multi-tasking abilities to address numerous concurrent responsibilities.
- Developed court reports, case plans, and transition plans for children in the foster system to facilitate family reunification efforts.
Education
Bachelor of Science - Political Science And Government
Arizona State University
Master of Social Work (MSW) Degree - Policy, Administration, Community
Arizona State University
Skills
- Program management and policy development
- Crisis intervention and advocacy
- Effective communication
- Stakeholder engagement
- Regulatory compliance and oversight
- Data analysis and contract management
- Team leadership
Affiliations
- Enjoys hiking, kayaking, camping, old cars, and my dogs (other people's dogs too!)
Certification
Licensed Master Social Worker
Arizona License# LMSW-17993
Expiration: July 31, 2025 (renewed in 2021 and 2023, 2025 CEU’s in progress)
Human Services Management Certificate
Issued by The Network for Social Work Management - Certificate #11497787
Expiration: N/A
References
References available upon request.
Timeline
Housing Program Manager
State of Arizona, AHCCCS
08.2024 - Current
SMI Housing Trust Fund and Housing Development Manager
State of Arizona, AHCCCS
03.2022 - 08.2024
Crisis Interim Lead
Envolve People Care, a division of Centene Corporation
07.2021 - 03.2022
Crisis Professional
Envolve People Care, a division of Centene Corporation
01.2020 - 07.2021
Housing Support Specialist
UMOM
06.2019 - 12.2019
Clinical Therapist, P.R.N.
Quail Run Behavioral Health
05.2019 - 08.2020
Ongoing Child Safety Specialist
State of Arizona, Department of Child Safety
05.2018 - 04.2019
Bachelor of Science - Political Science And Government
Arizona State University
Master of Social Work (MSW) Degree - Policy, Administration, Community
Arizona State University
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