Brian Mai

• Connect and develop positive and genuine client relationships in leading a focused, top-line sales driven, profitable and productive store.
• Inspire and motivate others by exhibiting core value behaviors-including an elevated client focused selling experience, and ensuring the execution of store and personal KPI's.
• Hold myself and fellow team members accountable for all policies and procedures for completion of daily tasks and goals.

• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Cultivated warm relationships with regular customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Minor: Education