Brian Martin
Summary
Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Bank Of America
02.2020 - Current
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Department Manager
JCPenney
09.2017 - 02.2020
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Assigned work to team members based on company needs, personal strengths and job knowledge
Sales Associate
JCPenney
06.2016 - 09.2017
- Developed positive customer relationships through friendly greetings and excellent service
- Operated a cash register for cash, check and credit card transactions
- Worked collaboratively in team environment
Education
High School Diploma -
Mcclintock High School
Tempe, AZ05.2016
Skills
- Bilingual in [Spanish]
- Consumer Banking
- Sales experience
- Accurate money handling
- Strong work ethic
- Skilled problem solver
- Detail-oriented
- Active listening skills
Timeline
Relationship Banker
Bank Of America
02.2020 - Current
Department Manager
JCPenney
09.2017 - 02.2020
Sales Associate
JCPenney
06.2016 - 09.2017
High School Diploma -
Mcclintock High School
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