Brian Martin
Wasilla
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Known for problem-solving abilities and enhancing team performance to achieve high customer satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Corrections Officer
GeoCorp
Anchorage
08.2013 - 05.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Night Auditor
Hacendia Hotel
Atascadero
12.2001 - 02.2010
- Managed nightly financial audits and reconciliations for guest accounts.
- Processed check-ins and check-outs for guests during night shifts.
- Ensured accuracy of daily revenue reports and financial transactions.
- Assisted guests with inquiries, providing exceptional customer service.
- Monitored hotel security systems to ensure guest safety overnight.
- Coordinated with housekeeping to prepare rooms for incoming guests.
- Maintained inventory of supplies and requested restocking as needed.
- Documented maintenance issues and communicated with relevant departments promptly.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Received payments from customers via cash or credit cards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
SARS
Military
Orlando
08.1991 - 03.1997
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
SARS
Military
Alameda
06.1987 - 09.1989
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Design - Game Design
Westwood Online
Utah10-2008
Some College (No Degree) - Business Management
Community College
San Luis Obispo, CASkills
- Conflict resolution
- Policy enforcement
- Risk assessment
- Emergency response
- Safety management
- Customer satisfaction
- Financial reconciliation
- Team collaboration
- Operational oversight
- Time management
- Situational awareness
- Security procedures
- Inmate supervision
- Behavioral disorders
- First aid and CPR certified
- Background investigations
- Continuing education
- Discretion and confidentiality
- Surveillance
- Firearms proficiency
- Restraint techniques
- Mentorship
- Self-defense techniques
- Mental health awareness
Certification
Microsoft office
References
References available upon request.
Timeline
Corrections Officer
GeoCorp
08.2013 - 05.2018
Night Auditor
Hacendia Hotel
12.2001 - 02.2010
SARS
Military
08.1991 - 03.1997
SARS
Military
06.1987 - 09.1989
Design - Game Design
Westwood Online
Some College (No Degree) - Business Management
Community College