Summary
Overview
Work History
Education
Skills
Timeline
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Brian Mathis

Cypress,TX

Summary

Experienced with providing comprehensive technical support for desktop systems. Utilizes problem-solving skills to diagnose and resolve hardware and software issues efficiently. Knowledge of network configurations and system maintenance to ensure optimal performance.

Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.

Results-oriented Desktop Support Engineer with 10+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Overview

19
19
years of professional experience

Work History

IT Operations Manager

Houston ENT and Allergy
08.2010 - Current
  • Enhanced security measures by developing comprehensive information security policies and protocols.
  • Championed change management efforts during major technology upgrades or migrations, minimizing disruption to business processes.
  • Optimized resource utilization with effective capacity planning strategies, ensuring alignment with business demands.
  • Negotiated favorable vendor contracts for cost-effective acquisition of technology resources and support services.
  • Managed complex IT projects from inception to completion, consistently delivering within scope, budget, and timeline constraints.
  • Delivered robust infrastructure solutions by designing and implementing efficient network architectures.
  • Established IT service management best practices to improve overall service delivery and customer satisfaction levels.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT Specialist

John Daugherty Realtors
03.2006 - 02.2010
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
  • Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Trained employees on new technologies, increasing competency levels across the organization.
  • Reduced downtime by identifying potential issues and resolving them proactively.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

Green B. Trimble Tech High School
Fort Worth, TX
06-1991

Skills

  • IT infrastructure management
  • IT compliance
  • IT budgeting
  • Data center management
  • Network systems administration
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Reliability
  • Project management
  • User support
  • Technical IT support
  • Network security
  • Data backup and recovery
  • Windows operating system
  • Remote desktop support
  • End user support
  • Printer and peripheral support
  • Active Directory management
  • System administration
  • Microsoft windows and office
  • LAN/WAN

Timeline

IT Operations Manager

Houston ENT and Allergy
08.2010 - Current

IT Specialist

John Daugherty Realtors
03.2006 - 02.2010

Green B. Trimble Tech High School

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Brian Mathis