Brian McGlumphy
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Buckeye Ready-Mix
Reynoldsburg, OH
06.2014 - 08.2024
- Directed dispatching, routing, and tracking of 70+ fleet vehicles.
- Worked with Command Alkon/Intrega software
- Did daily schedule for fleet.
- Ordered product for 10 different Ready-Mix plants daily.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
General Manager
Bob Evans Burger King McDonald's Perkins Wendy's
06.1996 - 04.2014
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Education
Diploma - College Prep
05.1983
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Schedule Management
- Updating logs
- Route Planning
Timeline
Customer Service Representative - Buckeye Ready-Mix
06.2014 - 08.2024
General Manager - Bob Evans Burger King McDonald's Perkins Wendy's
06.1996 - 04.2014
John Marshall High Schoo - Diploma , College Prep
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