Brian McMillian
Chino Hills,CA
Summary
Dedicated assistant case manager skilled in client assessment, case planning, and motivational interviewing. Proven ability to enhance client satisfaction and ensure confidentiality while implementing tailored care plans.
Overview
7
7
years of professional experience
Work History
Assistant Case Manager
Geo
Pomona, CA
06.2023 - Current
- Coordinated case management activities to support individual client needs.
- Developed and maintained collaborative relationships with clients, case managers, and community resources.
- Conducted assessments to identify client strengths, challenges, and necessary support services.
- Implemented care plans tailored to individual client requirements, ensuring compliance with regulations.
Client Services Specialist
GEO
Pomona, CA
10.2022 - 06.2023
- Managed client inquiries and resolved issues to ensure high levels of satisfaction.
- Facilitated communication between clients and case managers, streamlining service delivery processes.
- Developed materials for new participants to enhance starting point / orientation experience.
- Analyzed client feedback to identify trends and recommend improvements in service offerings.
Employment Services Specialist
San Bernardino County
Victorville, CA
10.2020 - 07.2022
- Conducted comprehensive assessments to evaluate client employment needs and eligibility for services.
- Developed tailored job search strategies, enhancing client engagement with potential employers.
- Facilitated workshops on resume writing and interview preparation, improving client readiness for job opportunities.
- Collaborated with community organizations to expand resource availability for job seekers.
- Provided one-on-one coaching sessions, fostering skill development and confidence in clients' job search efforts.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Established strong relationships with community organizations to expand referral networks and enhance service offerings for clients.
Benefits Eligibility Social Worker
San Bernardino County
Fontana, CA
07.2019 - 10.2020
- Assessed client eligibility for various benefits programs, ensuring compliance with regulatory standards.
- Conducted comprehensive interviews to gather necessary documentation for benefit applications.
- Collaborated with multidisciplinary teams to facilitate client access to essential resources and services.
- Maintained accurate records in case management systems, enhancing data integrity and accessibility.
Education
Bachelor of Arts - American Studies
CA State University Dominguez Hills
Carson, CA05-2016
Skills
- Case documentation
- Confidentiality adherence
- Data entry proficiency
- Progress monitoring
- Effective listening
- Client assessment
- Case planning
- Case analysis
- Motivational interviewing
- Certified in CPR/AED
Timeline
Assistant Case Manager
Geo
06.2023 - Current
Client Services Specialist
GEO
10.2022 - 06.2023
Employment Services Specialist
San Bernardino County
10.2020 - 07.2022
Benefits Eligibility Social Worker
San Bernardino County
07.2019 - 10.2020
Bachelor of Arts - American Studies
CA State University Dominguez Hills