BRIAN MEARS
IT Professional Services
Wake Forest,North Carolina
Summary
Dynamic IT services leader with over 20 years of experience in driving infrastructure, enterprise networking, and cloud transformation initiatives across various industries. Successfully built and scaled Professional Services practices in Network Infrastructure, Data Center, and Storage at InterVision, while leading presales engineering, solution design, and delivery for enterprise clients. Recognized as a trusted advisor to C-suite executives and boards, with a strong track record of developing IT roadmaps, solution architectures, and go-to-market strategies that enhance recurring revenue, improve margins, and accelerate client adoption of cutting-edge technologies. Expertise in cultivating high-performing teams and mentoring technical talent consistently results in elevated customer satisfaction, optimized costs, and boosted profitability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Director, Professional Services
Intervision Systems, Inc
05.2023 - Current
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Enthusiastically accept new challenges to ensure business continuity
Director, Professional Services
Intervision Systems, Inc
05.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Global Account Delivery Executive
DXC Technologies
02.2014 - 05.2021
- Managed delivery of complex Enterprise class IT Infrastructure and Application Development services to global clients in High tech, Defense, Financial, and Manufacturing verticals
- Leading a team of
- Oversee business activities to ensure a high standard of professional excellence against aggressive Service Level Agreement's
- Implemented operational efficiencies resulting in a 40% increase in operating margin - $3M in annual expense savings YOY
Senior Service Delivery Manager
Computer Sciences Corporation
02.2008 - 04.2014
- Lead team of 200 IT operations professionals responsible for all aspects of inbound customer service including multi-platform, multi-software technical support, facilities management, and Service Level Agreement's for a $30M+ portfolio
- Develop, implement, and review service improvement programs to align support activity with profitability goals
- Managed overall delivery of contracted services at client site
Operations Manager
Computer Sciences Corporation
01.2002 - 02.2008
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 7-member management team with related 40+ direct reports
Education
Management Information Systems
Thomas Nelson Community College
Hampton, VASkills
- Strategic team guidance
- Client relationship management
- Strategic decision-making
- Analytical reasoning
- Strategic business development
- Proactive issue management
- Goal-oriented
- Application of industry best practices
- Proficient in contract negotiation
- Effective team leadership
Certification
ITIL v3 Certified
Timeline
Senior Director, Professional Services
Intervision Systems, Inc
05.2023 - Current
Director, Professional Services
Intervision Systems, Inc
05.2021 - Current
Global Account Delivery Executive
DXC Technologies
02.2014 - 05.2021
Senior Service Delivery Manager
Computer Sciences Corporation
02.2008 - 04.2014
Operations Manager
Computer Sciences Corporation
01.2002 - 02.2008
Management Information Systems
Thomas Nelson Community College
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