Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Ronald Sciandri

Ronald Sciandri

Napa,CA

Summary

Innovative executive with extensive experience solving complex challenges and creating customer service-centric teams to drive bottom-line results. History of launching integrated technical and business solutions for Fortune 100 / 500 corporations. Motivating leader and mentor with expertise in scaling teams, delivering high-impact software and services solutions, and developing and executing corporate strategy. Passionate about employee development and retention with a focus on cultivating emerging leaders.

Overview

19
19
years of professional experience

Work History

Senior Director, Professional Services

Workday
05.2019 - Current
    • Responsible for the management and execution of Workday's HCM consulting strategy and delivery of services throughout the large enterprise customer lifecycle in the USA region.
    • Manage a team of over 80 consulting services professionals consisting of Directors, Managers, and Consultants responsible for delivering and sustaining the execution of Workday's consulting services.
    • Responsible for delivering approximately $36M in Professional Services Revenue per year.
    • Drove strategic improvements to enhance operational and organizational efficiencies.
    • Assisted with sales and marketing strategies to foster achievement of revenue goals.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
    • Developed strong relationships with key internal and external partners, fostering collaboration and mutual growth opportunities.

Director, Professional Services

Workday
04.2016 - 04.2019
  • Leader of Large Enterprise consulting for the western region of the USA with a focus on complex HCM and Payroll deployments.
  • Responsible for P&L, hiring and retention, and customer satisfaction for a high-performing team of approximately 70 employees.
  • Immediate contact for customer and staffing escalations, trusted and frequent partner of sales, business development, and customer success.

Consulting Manager/Senior Consulting Manager

Workday
01.2012 - 03.2016
  • "Player-coach" Consulting Manager for Workday Large Enterprise consulting in the Western USA region.
  • Managed a diverse team of talented implementation consultants with a focus on Workday HCM and Payroll.
  • Trusted partner of sales, business development and customer success teams.

Principal Consultant

Workday
03.2010 - 12.2011
  • Implementation consultant with a focus on Workday HCM, Compensation, and Benefits.
  • Lead consultant for multiple workstreams for several successful full lifecycle Large Enterprise deployments
  • Customer industries included software technology, retail, hospitality, financial services and entertainment
  • Collaborated with subject matter experts to develop best practices and industry-leading methodologies.

President

Addison Consulting Group
02.2005 - 03.2010
  • Independent Consultant responsible for the implementation and upgrade of the latest PeopleSoft product suites for Fortune 500 companies
  • Performed functional/technical analysis, development, data migration, and application testing in a broad array of industry segments.
  • Clients included Kaiser Permanente, Stanford Research Institute, Washington Mutual, and Abercrombie & Fitch

Education

Bachelor of Arts - History

Duke University
Durham, NC
05.1994

Skills

  • Collaborative Leadership
  • Team Building and Motivation
  • Stakeholder Relations
  • Core Values Management
  • Verbal and written communication
  • Project Management
  • Budget Management
  • Hiring and Retention
  • Employee Coaching and Mentoring
  • Negotiation and Conflict Resolution

Timeline

Senior Director, Professional Services

Workday
05.2019 - Current

Director, Professional Services

Workday
04.2016 - 04.2019

Consulting Manager/Senior Consulting Manager

Workday
01.2012 - 03.2016

Principal Consultant

Workday
03.2010 - 12.2011

President

Addison Consulting Group
02.2005 - 03.2010

Bachelor of Arts - History

Duke University
Ronald Sciandri