Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Mercado

Bakersfield ,CA

Summary

Dedicated Family Service Counselor at Dignity Memorial, skilled in customer relationship management and data analysis. Proven ability to communicate effectively and solve problems, ensuring families receive compassionate support during difficult times. Recognized for integrity and accountability, enhancing service delivery and client satisfaction.

Overview

2026
2026
years of professional experience

Work History

Family Service Counselor

Dignity Memorial
Bakersfield, CA
2025 - Current

Achieved high levels of family satisfaction by effectively coordinating pre-need funeral and cemetery service arrangements. Streamlined scheduling processes for families requiring immediate cemetery services. Fostered strong relationships with families through proactive follow-up and support.

Funeral Services Assistant

Dignity Memorial
Bakersfield, CA
2023 - 2024

Directed all aspects of funeral services, facilitating respectful transportation of decedents and delivering clear, empathetic support to grieving families.

Education

Psychology

Bakersfield College
Bakersfield, CA

High School Diploma -

Frontier High School
Bakersfield, CA
05.2019

Skills

  • Accountability
  • Microsoft Office (Excel, Word, PowerPoint)
  • Google Workspace (Docs, Sheets, Slides)
  • Data Analysis & ReportingCommunication (Written & Verbal
  • Communication
  • Problem-Solving
  • Time Management
  • Meeting Scheduling & Documentation
  • Sales & Negotiation
  • Customer Relationship Management
  • Storytelling
  • Integrity

Languages

English
Native or Bilingual
Sp
Native or Bilingual

Timeline

Family Service Counselor

Dignity Memorial
2025 - Current

Funeral Services Assistant

Dignity Memorial
2023 - 2024

Psychology

Bakersfield College

High School Diploma -

Frontier High School