Gustavo Carballo
Hialeah
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
12
12
years of professional experience
Work History
Family Service Counselor
Catholic Cemeteries Association
12.2022 - Current
- Helped clients select caskets, markers and memorial options.
- Supported families on day of interment to resolve any problems and answer questions.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Coordinated paperwork and required records to meet all business and legal requirements.
Sales Associate
El Dorado Furniture
03.2017 - 11.2022
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Resolved customer inquiries and complaints promptly, ensuring positive shopping experiences.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative VIP Lounge
Efco Corporation
02.2014 - 03.2017
- Politely assisted customers in person and via telephone
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Tourism and Hospitality
University of Camaguey
01.2015
Skills
- Customer relations
- Sales expertise
- Teamwork and collaboration
- Computer proficiency
- Complaint resolution
- Reliable and punctual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Family Service Counselor
Catholic Cemeteries Association
12.2022 - Current
Sales Associate
El Dorado Furniture
03.2017 - 11.2022
Customer Service Representative VIP Lounge
Efco Corporation
02.2014 - 03.2017
Bachelor of Arts - Tourism and Hospitality
University of Camaguey
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