Gustavo Carballo
Hialeah
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Family Service Counselor
Catholic Cemeteries Association
12.2022 - Current
- Helped clients select caskets, markers and memorial options.
- Supported families on day of interment to resolve any problems and answer questions.
- Offered crisis intervention services during emergencies or high-stress situations, providing timely assistance when needed most.
- Coordinated paperwork and required records to meet all business and legal requirements.
Assistant Manager VIP Lounge
Gideon Toal Management Services LLC
03.2017 - 11.2022
- Greeted customers in a timely fashion, while quickly determining their needs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responded to all customer inquiries thoroughly and professionally
Customer Service Representative VIP Lounge
Efco Corporation
02.2016 - 03.2017
- Politely assisted customers in person and via telephone
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Hudson News
11.2015 - 03.2016
- Helped customers with questions, problems and complaints in person and via telephone
- Solved customer challenges by offering relevant products and services
- Maintained customer satisfaction with quick and professional handling of product returns
- Greeted customers and helped with product questions, selections and purchases
Education
Bachelor of Arts - Tourism and Hospitality
University of Camaguey
CUBA01.2015
Skills
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint resolution
- Payment processing
- Sales closing
- Bilingual communication
- Calm under pressure
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Family Service Counselor
Catholic Cemeteries Association
12.2022 - Current
Assistant Manager VIP Lounge
Gideon Toal Management Services LLC
03.2017 - 11.2022
Customer Service Representative VIP Lounge
Efco Corporation
02.2016 - 03.2017
Customer Service Representative
Hudson News
11.2015 - 03.2016
Bachelor of Arts - Tourism and Hospitality
University of Camaguey
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