Michael Dwyer
Tamarac ,FL
Summary
Dynamic professional with a proven track record in sales expertise and relationship building, notably at Dignity Memorial. Excelled in enhancing customer experiences through critical thinking and problem resolution, achieving significant improvements in client care plans. Skilled in utilizing CRM systems for efficient customer service and sales, demonstrating a strong blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Family Service Counselor
Dignity Memorial
08.2023 - Current
- State Licensed Prearrangement Agent for Funeral and cemetery Services.
- Improved Family interaction at time of Loved Ones passing.
- Supported families on day of interment to resolve any problems and answer questions.
- Developed individualized care plans for clients, taking into account unique needs, preferences, and cultural backgrounds.
Customer Relationship Manager
DPI Management
03.2016 - 06.2023
- Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
- Managed calendar for 2 financial advisors and 3 regions for Miami Dade County Schools and Florida Atlantic University.
- Set First Appointments for BENCOR Retirement Account for Miami Dade County and follow up appointments for attaining Deferred Retirement Option Tickets and eventual business.
- Developed scripts and strategies for contacting future clients and referrals.
Insurance Agent
Primerica
09.2015 - 02.2016
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
High School Diploma -
Thomas Heyward Academy
Ridgeland, SC06-1984
Skills
- Sales expertise
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
Timeline
Family Service Counselor
Dignity Memorial
08.2023 - Current
Customer Relationship Manager
DPI Management
03.2016 - 06.2023
Insurance Agent
Primerica
09.2015 - 02.2016
High School Diploma -
Thomas Heyward Academy
Similar Profiles
Charmaine TaylorCharmaine Taylor
Preplanning Adviser/Sales Rep at DIGNITY MEMORIALPreplanning Adviser/Sales Rep at DIGNITY MEMORIAL
Valerie RoqueValerie Roque
Pre-Planning Advisor at Dignity MemorialPre-Planning Advisor at Dignity Memorial
William PotterWilliam Potter
Funeral Director at Dignity MemorialFuneral Director at Dignity Memorial