Angela Martin
Decaturville,TN
Summary
Efficient Office Manager with over 25 years of construction experience. Strong background in accounts management, customer service and day to day operating activities.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Parklawn Corporation
Waynesboro, TN
02.2024 - Current
- Educated customers about the importance of pre-planning their own funerals.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Advised families about available grief counseling resources if needed.
- Greeted and comforted family members during arrangement meetings.
Business Owner
Shirlange
Decaturville, US
06.2020 - Current
- Revitalizes discarded items
- Taking vintage items and repurposing them into new jewelry pieces.
- Designer, marketing, bookkeeping, and coordinating events for Shirlange.
Riding Academy Manager
Bumpus Harley Davidson of Jackson
Jackson, US
07.2019 - 06.2020
- Manage and coordinate the motorcycle safety training course by recruiting new students, scheduling courses, processing payments, and overall Riding Academy course management
- Assist with dealership events and promotions to increase riding academy awareness and enrollment
- Maintain records of riding academy training fleet
- Schedule and send coaches to require training
- File reports with State and Motorcycle Safety Foundation
Event Marketing Coordinator
Bumpus Harley Davidson of Jackson
Jackson, US
07.2019 - 06.2020
- Implementing marketing events for the Jackson dealership
- Creating events to increase sales
- Maintaining marketing materials and key locations at dealership
- Planning for potential scenarios that could impact the integrity of the event
- Managing events and dressing potential problems that may arise
- Planning event details and all aspects including seating, guest, and dining
Vehicle Salesperson
Bumpus Harley Davidson of Jackson
Jackson, US
05.2019 - 06.2020
- Use floor time to meet customers needs and solicit sales of all products
- Efficiently use Customer Retention Management software (CRM)
- Follow up procedures to ensure timely and proper completion of all paperwork including write ups
- Present the features of all products to customers along with the benefits
- Cross sell additional parts, accessories, HOG memberships, and warranties
Office Manager
Anderson Drywall
Sardis, US
08.1991 - 02.2018
- Customer service
- Maintain insurance records for contractors and subcontractors
- Perform bookkeeping responsibilities, including A/P and A/R
- Serve as liaison between owner and all clients
- Schedule and confirm weekly repair appointments
- Screen and answer calls, emails, and correspondence with professionalism and in a timely manner
- Perform general clerical tasks and administrative responsibilities as needed
Education
Diploma - Medical Billing & Coding
Ultimate Medical Academy-Tampa
Tampa, FL11.2013
High school diploma or GED -
Skills
- Event Marketing
- Events Management
- Event Planning
- Marketing
- Bookkeeping
- Social Media Management
- Fundraising
- Catering
- CRM Software
- Public Relations
- Drywall
- Recruiting
- Project Management
- Accounts payable
- QuickBooks
- Microsoft Excel
- Microsoft Word
- Construction
- Microsoft Outlook
- Workplace Coordination
- Budgeting
- Accounts Receivable
- Microsoft Office
- Email marketing
- Quality control
- Desktop administration
- Renovation
- Administrative Proficiency
- Customer service
- Phone etiquette
- Sales
- Cremation processes
- Marker customization
- Burial planning
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- Motorcycle License
- Tennessee Life Insurance License
Assessments
- Food service: Customer situations, Highly Proficient, 02/21
- Administrative assistant/receptionist, Highly Proficient, 01/21
- Data entry: Accuracy, Highly Proficient, 01/21
- Data entry: Attention to detail, Expert, 02/21
- Attention to detail, Highly Proficient, 01/21
- Call center customer service, Proficient, 01/21
- Customer focus & orientation, Proficient, 01/21
- Customer service, Highly Proficient, 01/21
- Scheduling, Highly Proficient, 01/21
- Administrative support professional fit, Proficient, 02/21
Military Service
United States Army, E4, Military Police
Timeline
Family Service Counselor
Parklawn Corporation
02.2024 - Current
Business Owner
Shirlange
06.2020 - Current
Riding Academy Manager
Bumpus Harley Davidson of Jackson
07.2019 - 06.2020
Event Marketing Coordinator
Bumpus Harley Davidson of Jackson
07.2019 - 06.2020
Vehicle Salesperson
Bumpus Harley Davidson of Jackson
05.2019 - 06.2020
Office Manager
Anderson Drywall
08.1991 - 02.2018
Diploma - Medical Billing & Coding
Ultimate Medical Academy-Tampa