Kierra Malveaux
Houston,Texas
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Family Service Counselor
DIGNITY MEMORIAL
Webster, TX
10.2025 - Current
- Guided and educated families through pre-arranged funeral planning and cemetery selections.
- Provided compassionate guidance to families who are activley processing a loss of a loved one.
- Completed accurate documentation, contracts, and legal forms in compliance with state laws.
- Engaged with the community to build awareness and trust in services offered.
- Collaborated with team members to ensure seamless service delivery.
Apartment Locator
RELIVE REAL ESTATE
Houston, TX
01.2024 - Current
- Assisted clients in identifying suitable apartment listings based on preferences.
- Conducted property tours to showcase apartments and highlight key features.
- Collaborated with landlords to gather accurate rental information and availability.
- Maintained up-to-date knowledge of local housing markets and rental trends.
- Developed marketing strategies to attract new customers and retain existing ones.
Trainer/Sales Associate & Social Media Manager
HOTWORX
Houston, USA
05.2023 - 12.2024
- Conducted facility tours and onboarded new members.
- Monitored feedback and engagement across studio websites and social media platforms.
- Maintained and exceeded monthly sales goals.
- Developed strategies to increase memberships and client retention.
- Performed daily outreach to new and existing leads.
- Participated in studio events and collaborated with local businesses.
Leasing Agent at Kimpton Luxury Living
Knightvest Residential
Houston, USA
06.2022 - 06.2023
- Conducted property tours showcasing apartment features, amenities, and community lifestyle to prospective residents.
- Collaborated with maintenance and operations teams to resolve resident issues and manage move-in/move-out procedures.
- Responded promptly to phone, email, and walk-in inquiries, providing knowledgeable answers about pricing, availability, and application processes.
- Inspected vacant units and ensured they were ready for showings.
- Prepared lease agreements and processed payments.
Education
Associates of Science -
Houston Community College
Skills
- Customer Service
- Communication
- Active Listening
- Conflict Resolution
- Telephone Etiquette
- Email Correspondence
- Sales
- Marketing
- Lead Conversion
- Upselling
- Promotional Techniques
- Social Media Content Planning
- Community Outreach
- Appointment Scheduling
- Follow-ups
- Lease Agreements
- Payment Processing
- Cleanliness Management
- Facility Management
- Time Management
- Microsoft Office Suite
- Social Media Platforms
- Lead Tracking Systems
- Reliable and punctual
- CRM software proficiency
Licensing
- Texas Real Estate License
- Nail Technician License
Timeline
Family Service Counselor
DIGNITY MEMORIAL
10.2025 - Current
Apartment Locator
RELIVE REAL ESTATE
01.2024 - Current
Trainer/Sales Associate & Social Media Manager
HOTWORX
05.2023 - 12.2024
Leasing Agent at Kimpton Luxury Living
Knightvest Residential
06.2022 - 06.2023
Associates of Science -
Houston Community College