Brian Miller
Indianapolis,IN
Summary
Dynamic professional with a proven track record in customer service and sales management, notably at TCC Verizon Authorized Retailer. Excelled in leveraging CRM software and communication skills to exceed sales targets and resolve complex customer issues efficiently. Demonstrated leadership and problem-solving abilities, achieving personal bonuses and enhancing customer satisfaction. Highly skilled Data Analyst with comprehensive experience in interpreting and analyzing complex data sets. Proficiency in statistical software, data mining, and predictive modeling techniques contributes to robust decision-making processes. Demonstrated ability to streamline operations by identifying trends and improving data reporting efficiency. Known for effectively translating technical information to multiple stakeholders for increased understanding and strategic planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative(For TCC)
TCC Verizon Authorized Retailer
Greenwood, US
12.2022 - Current
- I am providing excellent customer service almost every shift
- We try and get customers into upgrading phone with us
- We have to also help customer with tech issues on there devices
- We run a system called omni and RQ to help sell and upgrade the customer
- Here also a TCC we have to make out going warm and cold calls every shift
- Then one of the big things is try to achieve our personal bonus every month
- I also had no problem hitting bonus with TCC
- I work open and closing 8 hour shifts 5-6 times a week
Pesticide Applicator
TruGreen
Greenwood, US
08.2022 - 11.2022
- I started off as a aerator on yard and also help selling lawn services to customers
- I was able to change roles and become a pesticide sprayer
- In this job description I would go around and treat yards with the right chemicals services
Customer Service Representative
AT&T
Greenwood, US
02.2022 - 08.2022
- I am in the part of the department, where we handle difficult customers trying to disconnect from at&t
- By also trying to sale and upgrade new or old services
- I talk to at least 45-50 people a day a help them with services they need
Chromebook Sales Specialist (at Best Buy)
Premium Retail Services
Indianapolis, US
07.2020 - 01.2022
- I would clean and sort out display Chromebooks
- Then with that I was required to talk to customers and try to help Chromebook sales rise
- I would have to also do competitive Intel with other companies with there laptops and release dates
- Also for credibility of sales we would have to try and get the customer to take pictures with there new devices
Retail Sales Associate
Champs Sports
Indianapolis, US
02.2020 - 06.2020
- Provide excellent customer service
- Help sale products in the store and also make commissions on the products I sell
Security Officer
Securitas
Indianapolis, US
02.2020 - 03.2020
- Would patrols around parking lot
- Make sure people who was aloud in come in
After School Supervisor
YMCA
Huntington, US
07.2019 - 01.2020
- Company Overview: Parkview YMCA
- Cleaned shelves, tables, and counters
- Work with kids of all ages to help them become better people in life
- Help Kids with sports and schoolwork
- Identified performance-facing issues and determined the most efficient solution
- Conferred with employees to discuss complaints and resolve issues
- Watched for, recognized, and prevented security risks
- Responded to issues and created solutions
- Represented the store as an ambassador in a positive and professional manner
- Parkview YMCA
Delivery Driver
Pizza Hut
Indianapolis, US
07.2017 - 01.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Informed customers about current promotions and sales, encouraging them to take advantage
Education
Data Analytics
Ivy Tech Community College of Indiana
Indianapolis, IN05-2027
Associate's degree - Sports management
Huntington University
Huntington, IN05.2021
High school or equivalent -
Southport High School
Indianapolis, IN05.2019
Skills
- Customer Service
- Communications
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Organizational Skills
- Problem Solving
- Typing
- Filing
- Public Speaking
- Security
- Experience with Children
- Childcare
- Surveillance
- Math
- Management
- Sales Management
- Loss Prevention
- Marketing
- Event Planning
- Teaching
- CRM Software
- Human Resources
- Computer Networking
- Salesforce
- Customer Support
- Identity & Access Management
- Presentation Skills
- SQL
- Tableau
- Analytics
- Data Visualization
- Leadership
- Analysis Skills
- Software Troubleshooting
- Business Analysis
- Payroll
- Product Management
- NoSQL
- Test-Driven Development
- Database Development
- AWS
- Microsoft SQL Server
- Splunk
- Telemarketing
- Communication Skills
- Research
- Mac OS
- Help Desk
- Google Suite
- IT
- Technology
- Technical Support
- QuickBooks
- Google Docs
- Windows
- EHR Systems
- Data analysis
- Database management
- Data visualization
- Customer relationship management
- Sales strategies
- Problem solving
- On-site product demonstrations
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Sales Representative(For TCC)
TCC Verizon Authorized Retailer
12.2022 - Current
Pesticide Applicator
TruGreen
08.2022 - 11.2022
Customer Service Representative
AT&T
02.2022 - 08.2022
Chromebook Sales Specialist (at Best Buy)
Premium Retail Services
07.2020 - 01.2022
Retail Sales Associate
Champs Sports
02.2020 - 06.2020
Security Officer
Securitas
02.2020 - 03.2020
After School Supervisor
YMCA
07.2019 - 01.2020
Delivery Driver
Pizza Hut
07.2017 - 01.2019
Data Analytics
Ivy Tech Community College of Indiana
Associate's degree - Sports management
Huntington University
High school or equivalent -
Southport High School
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