Brian Minson

Inventory Management:

• Inventory Planning and Forecasting: Forecasted future demand, leading to inventory planning and reduced stockouts.
• Inventory Tracking and Analysis: Implemented in house tracking system and conducted audits to monitor inventory movement, identify discrepancies, and mitigate risks of inventory being removed without authorization.

Through my initiatives and attention to detail, I reorganized the IT Cage to house like items for easier distribution, enhanced overall efficiency, contributing to the departments budgeting and tracking of assets.

HELP DESK:

As a dedicated Technology Help Desk Manager, providing exceptional technical support and ensuring the smooth operation of IT systems. My role encompassed a wide range of responsibilities, including:

• Strategic Planning and Resource Allocation: Developed and executed strategic plans for the help desk department, aligning objectives with department goals. Efficiently allocated resources, and technology, to meet service level needs and exceed end user expectations.
• Customer Relationship Management: Cultivated strong trusting relationships with department directors, and managers. Acted as a liaison between end-users and technical teams, ensuring clear understanding and resolution of technical issues.
• IT Infrastructure Support: Provided hands-on technical support for hardware, software, and network systems, troubleshooting issues and implementing solutions to resolve technical challenges promptly.
• Documentation and Knowledge Management: Maintained accurate records of help desk activities, including incident logs, knowledge base articles, and procedural documentation. Promoted knowledge sharing within the team to facilitate faster problem resolution and empower end-users with self-service options.

• Compliance and Security: Ensured compliance with IT policies, procedures, and regulatory requirements, including data security and privacy regulations when dealing with remote users.

Through my strategic leadership, proactive problem-solving abilities, and dedication to end user satisfaction, I consistently elevated the performance of the help desk team and contributed to the overall success of the department.

CELL PHONE MANAGER:

As the District Cell Phone Manager, I played a pivotal role in overseeing the management, deployment, and optimization of cell phone assets across the District. My responsibilities encompassed a diverse range of duties, including:

• Cell Phone Procurement and Vendor Management: Managed relationships with cell phone vendors, conducted regular vendor assessments to ensure compliance with service level agreements and quality standards.
• Inventory Management: Implemented comprehensive inventory tracking systems to monitor cell phone assets, including device models, serial numbers, and usage data. Conducted regular audits to reconcile inventory records and identify discrepancies, ensuring accurate asset tracking and cost control.
• Device Deployment and Configuration: Oversaw the deployment and configuration of cell phones for new hires, transfers, and replacements. Collaborated with IT teams to ensure seamless integration with corporate networks and security protocols, maintaining compliance with District policies and industry regulations.
• User Support and Training: Provided ongoing support and training to end-users on cell phone functionality, features, and best practices. Addressed user inquiries, troubleshooted technical issues, and facilitated training sessions to enhance user proficiency and satisfaction.
• Reporting and Analytics: Generated reports and dashboards to track cell phone usage, expenses, and performance metrics. Provided insights and recommendations based on data analysis to inform decision-making and drive continuous improvement initiatives.

Through my strategic leadership, meticulous attention to detail, and commitment to delivering value-added services, I consistently optimized cell phone management processes, reduced costs, and enhanced overall efficiency across the District.