Brian Mitchell

Led team initiatives to maintain workplace safety.

Developed competent and successful route sales representatives through collaborative efforts.

Communicated team objectives and provided insights on upcoming sales to drive goal attainment.

Monitored service standards across all accounts for consistency and quality.

Developed methods for sharing fresh ideas with experienced team members.

• Focus on the big 3–customer service, in stock, and clean and safe stores
• Focus on driving sales through the install, DIY, and PRO aspects of the business.
• Train new and develop existing talent in order to maintain a continued learning attitude amongst my associates
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Analyzed and interpreted store trends to facilitate planning. Making sure plans were in place and we are always ahead of the game.

• Maintained relationships with established schools and personnel as well prospected new accounts by calling on schools in person and developing new relationships
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Held class meetings with students and faculty to discuss the importance of tradition that comes with every purchase of a class ring. “It is not just a piece of jewelry, it’s a memory”
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fielded customer complaints and worked closely with them to make sure all their needs were met