Brian Moreno
Arlington,TX
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
GEICO
01.2019 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
District Sales Manager
La Familia Auto Insurance
05.2017 - 01.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Tracked weekly sales to develop detailed reports for senior leadership, using Salesforce.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Restaurant Manager
Sonics Drive In
04.2015 - 05.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
High School Diploma -
Moises E Molina High School
Dallas, TX06.2016
Skills
- Strategic planning
- Conflict resolution
- Maximize Profits
- High Retention with minimal lapse and cancellation
- Willing to Relocate
- Responsible Individual with proven Managerial Skills
- Highly adaptable to change
- 35% closing ratio on sales
- Microsoft Office (excel, word, outlook, powerpoint, spreadsheet)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
GEICO
01.2019 - Current
District Sales Manager
La Familia Auto Insurance
05.2017 - 01.2019
Restaurant Manager
Sonics Drive In
04.2015 - 05.2017
High School Diploma -
Moises E Molina High School
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