Brian Morris
Ypsilanti,MI
Summary
Dynamic leader with proven expertise in team building and creative problem-solving, honed across roles from Supervisor at S.A.F.E. Management to Owner at Amaizing Nutrition. Excelled in enhancing team efficiency and customer satisfaction through active listening and strategic decision-making. Skilled in coaching, with a track record of driving significant improvements in service delivery and operational workflows.
Overview
14
14
years of professional experience
Work History
Supervisor Ticket Takers
S.A.F.E. Management
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Strong communication and problem-solving skills in fast paced enironment
- Ensure compliance with venue policies and procedures
Call Center Representative
Southern Airways Express
06.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Managed aircraft delays by notifying passengers promptly allowing them to make changes to meet their needs.
Supervisor Ticket Takers
University of Michigan
09.2010 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Owner/Health Wellness Lifestyle Coach
Amaizing Nutrition
06.2020 - 05.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Conducted supportive wellness coaching sessions to motivate and empower clients in meeting their health goals.
Benefits Consultant
Aflac
10.2017 - 05.2019
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
- Developed Benefit solutions to enhance company competitiveness and profitability
- Facilitated increased revenue by educating existing clients on additional services and products.
Education
Bachelor of Science - Business Administration
Lourdes University
Sylvania, OH05-2002
Associate of Applied Science - Accounting
Owens Community College
Perrysburg, OH05-1996
Skills
- Processes and procedures
- Complaint resolution
- Creative problem solving
- Active listening
- Relationship building
- Team Building
- Decision-making
- Coaching and menoring
- Supervision
- Customer service
Timeline
Supervisor Ticket Takers
S.A.F.E. Management
08.2022 - Current
Call Center Representative
Southern Airways Express
06.2022 - Current
Owner/Health Wellness Lifestyle Coach
Amaizing Nutrition
06.2020 - 05.2022
Benefits Consultant
Aflac
10.2017 - 05.2019
Supervisor Ticket Takers
University of Michigan
09.2010 - Current
Bachelor of Science - Business Administration
Lourdes University
Associate of Applied Science - Accounting
Owens Community College
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