Brian Moyer
Waddell,AZ
Summary
Proactive network technician with a strong focus on troubleshooting and enhancing service quality. Known for collaborating with cross-functional teams to improve workflow efficiency and reduce downtime, ensuring optimal network performance and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Network Operations Technician
Cox Communications
08.2001 - Current
- Assessed network performance of a Coaxial and Fiber base system identifying and addressing issues for maximum service quality.
- Executed routine maintenance tasks on networking equipment, enhancing operational efficiency.
- Collaborated with cross-functional teams to troubleshoot and resolve complex network problems effectively.
- Documented network configurations and updates, maintaining accurate records for reference and compliance.
- Led initiatives to streamline processes in network operations, improving overall workflow efficiency.
- Improved network performance by monitoring, troubleshooting, and resolving issues in a timely manner.
- Reduced downtime during maintenance windows by planning and executing efficient upgrades and installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Interim Supervisor
Cox Communications
10.2018 - 07.2020
- Oversaw daily operations to ensure service delivery met organizational standards.
- Managed and trained team members, fostering a collaborative work environment.
- Implemented process improvements, enhancing operational efficiency and workflow consistency.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Install/Service Technician
Cox Communications
08.1998 - 08.2001
- Diagnosed and repaired coaxial equipment to ensure optimal service quality.
- Assisted customers in troubleshooting service issues, improving satisfaction ratings.
- Mentored junior technicians on best practices for equipment handling and repair techniques.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring coaxial services to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Detention K-9 Officer
Maricopa County Sheriff's Office
05.1992 - 04.1998
- Facilitate processing of new arrestees through contraband searches, notification of formal charges, fingerprinting, and escorting to initial court appearance.
- Conducted narcotics detection operations using K9 units to support law enforcement initiatives.
- Trained and evaluated K9 partners in search and apprehension techniques for maximum operational efficiency.
- Collaborated with local agencies to coordinate joint training exercises and enhance inter-agency communication.
- Implemented safety protocols during high-risk operations, minimizing risks to personnel and canines alike.
- Utilized advanced K9 handling techniques for crowd control at large-scale events, maintaining order and preventing potential incidents.
- Collaborated with local law enforcement agencies, strengthening interagency cooperation and resource-sharing during investigations.
- Developed strong relationships with community members by providing informative presentations on K9 roles within law enforcement settings.
- Deployed as a first responder to critical incidents involving threats to public safety, mitigating risks with swift action alongside the K9 partner.
Education
High School Diploma -
Deer Valley High School
Glendale, AZSkills
- Network troubleshooting
- Teamwork and collaboration
- Time management
- Self motivation
- Interpersonal communication
Timeline
Interim Supervisor
Cox Communications
10.2018 - 07.2020
Network Operations Technician
Cox Communications
08.2001 - Current
Install/Service Technician
Cox Communications
08.1998 - 08.2001
Detention K-9 Officer
Maricopa County Sheriff's Office
05.1992 - 04.1998
High School Diploma -
Deer Valley High School