Brian Mullis, BSN, RN

• Conducting comprehensive assessments of clients’ needs and developing personalized care plans accordingly
• Coordinating with healthcare professionals and other staff to ensure that clients’ needs are met
• Monitoring and evaluating the effectiveness of care plans and making necessary adjustments
• Providing emotional support and counseling to clients and their families
• Acting as an advocate for clients, assisting them in navigating the healthcare system and accessing required services
• Ensuring all healthcare providers and stakeholders are updated about any changes in the client’s conditions or care plans
• Organizing and facilitating meetings between clients, family members, and healthcare providers
• Maintaining accurate and detailed client records and ensuring confidentiality of client information
• Educating clients and their families about their conditions and any necessary self-care tasks

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• Designed customized training programs to enhance employee skills and improve productivity levels.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
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• Providing support and advocacy for clients by helping them obtain services such as housing, medical care, counseling, education, childcare, or job training
• Serving as a liaison between clients, families, and other members of the community
• Coordinating services with other agencies to ensure that clients receive the care they need
• Developing Care Manager talents through competency development in care management and wraparound principles
• Ensuring that all the required duties of care management, as implemented by the Care Managers, are met
• Coordination and facilitation of care, linkage to appropriate level of care resources and services, developing teams of formal, informal and natural supports, and creating Individual Care Plans for patients and their families.

• Partnered with external agencies to facilitate seamless transitions of care for patients requiring additional support services postdischarge.
• Streamlined care coordination processes with cross-functional team collaboration, leading to increased efficiency in service delivery.
• Reduced hospital readmissions through proactive discharge planning and follow-up care coordination efforts.
• Provided ongoing support to the executive team by offering insights and recommendations on strategic planning initiatives related to patient care services.

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• Developed and executed care management programs for improved patient outcomes and overall satisfaction.
• Provided ongoing support to the executive team by offering insights and recommendations on strategic planning initiatives related to patient care services.
• Incorporated evidence-based practices into daily operations, promoting a culture of continuous learning within the department.
• Directed update of electronic case management system to enhance level of care.

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• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.

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• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
• Assessed clients and developed plans to meet needs.

• Collaborated with case managers on identifying barriers that hinder successful transitions between healthcare providers or settings, working together toward resolutions that benefit the patient''s overall wellbeing.
• Served as a resource for nursing staff seeking guidance on complex clinical issues or needing assistance with navigating interdisciplinary collaboration efforts.
• Led educational workshops and seminars for healthcare professionals on the role of Clinical Liaisons in improving patient care outcomes.

• Recruited top talent for key leadership positions, fostering professional growth through mentorship and ongoing education opportunities.
• Championed continuous quality improvement efforts, identifying opportunities for improvement and implementing targeted interventions.
• Created a culture of accountability through data-driven performance management systems and regular feedback mechanisms.
• Optimized patient flow and throughput by establishing new processes that focused on improved quality of care, improving employee relations, and enhancing overall satisfaction levels.