Brian Nalisa
Phoenix,AZ
Summary
Certified Peer Support professional with solid experience in supporting individuals through recovery and personal growth. Strong focus on team collaboration and achieving impactful results. Known for reliability, adaptability, and effective communication. Skilled in active listening, empathy, and problem-solving. Passionate about fostering supportive and inclusive environment.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Peer Support Specialist
Axiom Community of Recovery
Phoenix, AZ
12.2025 - Current
- Proficient record keeping and documentation in KIPU
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Support and intervention while building relationships with clients based upon trust and honesty by using active listening and dynamic communication skills.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Followed Axiom's policy and procedures in accordance with HIPPA regulations.
- Performed urinalysis and breathalyzer tests on a regular and random basis.
Customer Service Advocate
Magellan Health
Phoenix, AZ
12.2018 - 01.2020
- Assisted clients in understanding healthcare benefits and services available.
- Documented customer interactions using CRM software for future reference.
- Educated clients on health management programs tailored to their needs.
Customer Service Representative
LogistiCare
Phoenix, AZ
11.2015 - 04.2018
- Assisted customers with inquiries via phone and email.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding services and appointments.
Customer Service Associate
State Farm Mutual Automobile Insurance Company
Phoenix, AZ
12.2014 - 11.2015
- Collaborated with team members to resolve customer issues promptly and effectively.
- Processed claims efficiently using industry-standard software tools.
- Facilitated resolution of disputes between claimants and insurance adjusters.
Customer Service Representative
Fiserv
Phoenix, AZ
10.2012 - 04.2014
- Assisted customers with inquiries via phone and email.
- Resolved customer complaints through effective communication and problem-solving.
Education
Some college - Human Resource Management
University of Phoenix
Online Campus, Remote04.2014
High school diploma -
Ella Du Plessis
Windhoek11.2000
Skills
- Customer Care
- Call Center
- Typing
- CSR
- Customer Service
- Communication skills
- Experience with individuals with mental health conditions
- Substance abuse
- Customer Support
- Behavioral health
- Conflict management
- Experience with individuals with substance use disorders
Certification
- Certified Recovery Specialist- March 2024
- Moderate Treatment -July 2025
- Changing Offender Behavior -June 2025
- Parenting Inside Out- December 2023
- Anger Management- December 2023
- Thinking For Change -December 2023
- N.O.W ( New Opportunities for Work)- December 2023
- Integrated resiliency Course- December 2023
- Domestic Violence-December 2023
- CPR/AED/First Aid
- De-escalation & Crisis Intervention
- New Freedom Certificate of Completion
Timeline
Peer Support Specialist
Axiom Community of Recovery
12.2025 - Current
Customer Service Advocate
Magellan Health
12.2018 - 01.2020
Customer Service Representative
LogistiCare
11.2015 - 04.2018
Customer Service Associate
State Farm Mutual Automobile Insurance Company
12.2014 - 11.2015
Customer Service Representative
Fiserv
10.2012 - 04.2014
Some college - Human Resource Management
University of Phoenix
High school diploma -
Ella Du Plessis