Summary
Overview
Work History
Education
Skills
Timeline
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Brian Navarrete

Moreno Valley,CA

Summary

Determined professional with strengths in organization, self-motivation, and time management. Known as dedicated team player and mentor. Reliably completes top-notch work.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Penske
11.2022 - Current
  • Operate tractor trails
  • Conduct maintenance on diesel trucks
  • Responsible for parking and fueling 26 ft bobtails and checking in trucks and trailers upon their return to the facilities.
  • Maintained work area organization and cleanliness to uphold production levels and safety standards.
  • Maintained ideal stock levels of work supplies for shop needs.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
  • Helped shop personnel complete assignments.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.

Porter

Fritts Ford
08.2022 - 11.2022
  • Completed sweeping, mopping, and window-cleaning.
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.
  • Cleaned and organized building areas as required.
  • Increased workplace safety by immediately reporting potential hazards.
  • Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
  • Delivered vehicles to customers
  • Controlled car parking lots

Basketball Player

Valley View High School
08.2019 - 03.2020
  • Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
  • Acted with sportsmanship and respect toward referees and opposing players.
  • Maintained in-depth knowledge of game rules, regulations and procedures.
  • Met with coaches to discuss gameplay, workout and recovery routines and ways to avoid injuries.
  • Memorized team strategies, plays and formations.
  • Maintained positive attitude and clean lifestyle to enhance performance.
  • Maintained eligibility requirements to keep team position.
  • Reacted to complex game situations quickly and effectively.

Education

Class A Driver's License - Trucking

America Trucking School
Riverside, CA
10.2023

High School Diploma -

Valley View High School
Moreno Valley, CA
07.2022

Skills

  • Class A Driver
  • Payment Processing
  • Cash Register Operation
  • Customer Assistance
  • Following Safety Practices
  • Critical Thinking
  • Reliable and Trustworthy
  • Relationship Building
  • People Skills
  • Work Ethic
  • Team Building
  • Active Listening

Timeline

Customer Service Representative

Penske
11.2022 - Current

Porter

Fritts Ford
08.2022 - 11.2022

Basketball Player

Valley View High School
08.2019 - 03.2020

Class A Driver's License - Trucking

America Trucking School

High School Diploma -

Valley View High School

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Brian Navarrete