Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Lindsay Gollnick

Pittsburgh,PA

Summary

Versatile and results-driven professional with a robust background in customer service and transportation, notably with Methacton School District. Excelled in roles requiring exceptional service excellence, teamwork, and a dedicated work ethic. Proven ability to enhance customer satisfaction and streamline operations, achieving a significant increase in efficiency. Skilled in emergency management and culinary arts, demonstrating a commitment to quality and safety in every task.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowes Home Improvement Stores
Robinson, PA
03.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.
  • Took special orders in person and over telephone, generating additional revenue every month.

Transportation. School Bus Driver.

Methacton School District
Worcester, PA
01.2011 - 01.2021
  • Ensured safety of students by following all traffic laws and regulations.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Communicated effectively with parents regarding student transportation issues.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Monitored student behavior on the bus and enforced rules consistently.

Cook

Burger King
Norristown, PA
01.2015 - 01.2016
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Checked quality of ingredients before use in order to ensure freshness.

Milk Maid

Merrymead Farm
Lansdale, PA
01.2012 - 05.2012
  • Assisted with milking cows, including checking and maintaining milking equipment.
  • Performed daily tasks such as feeding, watering, and cleaning the dairy barns and stalls.
  • Monitored herd health by observing cows for signs of illness or injury.
  • Provided medical care to sick or injured animals under the direction of a veterinarian.
  • Cleaned and maintained milking parlor areas daily.
  • Worked cooperatively with other staff members to ensure efficient operation of the dairy farm.
  • Responded quickly to emergency situations involving injured or distressed animals.
  • Washed and cleaned cattle udders, milk parlors and tanks.

Cashier

Acme Market
King of Prussia, PA
01.2006 - 01.2012
  • Carried out customer service tasks, information and payment processing as well as checking veracity of gained payment at end of shifts
  • Stocking and bagging skills as well as memorization of store layout as well as basic janitorial tasks and maintenance of work area
  • Learned to manage and interact with difficult customers, to ensure security of profits and retail skills

Shop Assistant

LeeLee's Cafe
Lansdale, PA
01.2011
  • Handled tea preparation, stocking organization, and management tasks.
  • Gained expertise in managing and operating a small business.
  • Completed daily checklists for smooth shop operations.
  • Operated equipment and tools in full accordance with safety procedures.
  • Greeted and assisted customers with product selection and inquiries.
  • Utilized product knowledge to make recommendations to customers based on their needs.

Education

Culinary arts -

Montgomery County community college
Pottstown, PA
01.2009

Skills

  • Licensed Class-B Driver
  • Specialized Bus Driver Endorsement
  • Service Excellence
  • Patience
  • Teamwork
  • Independence
  • Dedicated Work Ethic
  • Maintained Clean Driving Record
  • Emergency Management
  • Animal Care Interaction
  • Culinary Skills
  • Facility Maintenance
  • Complaint resolution
  • Credit card payment processing
  • Retail sales customer service
  • Stock management
  • Conflict resolution
  • Multitasking and organization
  • Professional telephone demeanor
  • Critical thinking
  • Reading comprehension
  • Service upselling
  • Money handling
  • Adaptive team player
  • Product knowledge
  • Product promotion

Affiliations

  • Gardening
  • Nail art
  • Cooking
  • Reading
  • Fixing things

Certification

  • ServSafe certified 2008-2010

References

References available upon request.

Timeline

Customer Service Representative

Lowes Home Improvement Stores
03.2021 - Current

Cook

Burger King
01.2015 - 01.2016

Milk Maid

Merrymead Farm
01.2012 - 05.2012

Transportation. School Bus Driver.

Methacton School District
01.2011 - 01.2021

Shop Assistant

LeeLee's Cafe
01.2011

Cashier

Acme Market
01.2006 - 01.2012

Culinary arts -

Montgomery County community college

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Lindsay Gollnick