Operations professional with proven track record in managing inbound operations, optimizing processes, and improving efficiency through reliability, effective communication, problem-solving abilities, and team collaboration.
Overview
34
34
years of professional experience
Work History
Distribution Center Inbound Supervisor
Air Purchases of New Hampshire
02.2019 - 11.2025
Oversaw inbound operations of 75,000 square foot facility, ensuring efficient product flow and handling of $1M of freight per week.
Conducted safety audits to ensure compliance with company standards.
Supervised unloading and organizing of merchandise for optimal staging and distribution.
Trained team on RF interface, discrepancy and damage reporting.
Specialty Department Supervisor
The Home Depot
06.2003 - 02.2019
Collaborated with cross-functional teams to enhance store appearance and store readiness.
Mentored team of 10 associated on product knowledge and customer service skills.
Supervised daily operations of four specialty departments, inventory levels and associate engagement.
Customer Service/Inside Sales Representative
Smurfit Munksjo Paper Decor
05.1992 - 05.2003
Utilized Oracle-based CRM system to efficiently process orders and generate performance metric reports that supported a five week backlog.
Coordinated successful implementation of sales initiatives and product delivery across departments.
Cultivated and strengthened customer relationships.
Assisted production planning with reporting system.
Education
Bachelor of Science in Business Administration - Accounting
Fitchburg State University
Fitchburg, Massachusetts
05.1988
Summer Intern Program -
Internal Revenue Service Examination
Boston, Massachusetts
08.1987
Skills
Team leadership
Process improvement
Real-time problem solving
Performance metric management
Operational execution
Cross-functional collaboration
Shipping and receiving
Warehouse operations
Cross-functional teamwork
Customer service
Timeline
Distribution Center Inbound Supervisor
Air Purchases of New Hampshire
02.2019 - 11.2025
Specialty Department Supervisor
The Home Depot
06.2003 - 02.2019
Customer Service/Inside Sales Representative
Smurfit Munksjo Paper Decor
05.1992 - 05.2003
Bachelor of Science in Business Administration - Accounting