Brian Olivo
Flushing,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with no supervision. Also, A supervisor Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Bilingual Administrative Assistant
DocGo
New York, NY
11.2022 - 03.2024
- Managed office supply inventory by ordering necessary items.
- Assisted with scheduling appointments and maintaining calendars for multiple executives.
- Answered phones promptly, professionally, and courteously in both languages.
- Assist with scheduling travel and relocation arrangements for clients and patients.
- Assisted with Guests requests and answered questions to improve satisfaction.
- Assisted with Guests sending them to different locations.
- Assisted coworkers and staff members with special tasks on daily basis.
Supervisor of Operations
Irepair
Queens , NY
02.2020 - 07.2022
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Coached junior employees on performance strategies and quality assurance standards.
- Created and maintained effective team environment through collaboration and communication.
- Resolved customer complaints in timely manner while maintaining high customer satisfaction ratings.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Evaluated employee performance regularly through feedback sessions.
- Assisted in recruiting qualified professionals for various positions within company.
- Order inventories for all areas and operations to ensure Store is stocked with appropriate levels of product.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs..
Information Technology Assistant
Thomas Edison High School
Jamaica, NY
08.2019 - 02.2021
- Provided technical support to users with hardware and software issues.
- Installed operating systems such as Windows 10, 8, 7, Vista, XP on laptops and desktops.
- Assisted in installation, configuration and troubleshooting of computer systems.
- Analyzed application logs to identify potential problems before occurring.
- Trained staff members on proper use of technology resources and best practices.
- Monitored system performance and conducted regular backups as needed.
- Created user accounts, maintained security access levels, reset passwords.
- Maintained inventory records of all IT equipment and supplies.
- Developed system documentation for new applications and procedures.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Supported customers with online billing, access and account issues.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Associate Degree in Computer Engineering - Computer Engineering Technology
Queensborough Community College
222-05 56th Ave, Queens, NY 1136401.2026
High School Diploma -
Thomas Edison High School TECH
16565 84th Ave, Jamaica, NY 1143206.2022
Skills
- Staff Supervision
- Engineering
- Human Resources
- Team Training
- HR Knowledge
- Project Planning
- Employee Development
- Technology
- Data Entry
- Data Management
- Customer Service
- Bilingual
- Scheduling
- Administrative Support
- Recruiting
- Salesforce
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Administrative Assistant
DocGo
11.2022 - 03.2024
Supervisor of Operations
Irepair
02.2020 - 07.2022
Information Technology Assistant
Thomas Edison High School
08.2019 - 02.2021
Associate Degree in Computer Engineering - Computer Engineering Technology
Queensborough Community College
High School Diploma -
Thomas Edison High School TECH