Saudita Lopez Perez

• Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
• Entered customer information into database systems accurately and efficiently.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Directed customer inquiries to appropriate department personnel.
• Handled incoming calls and directed callers to appropriate department or employee.

Analyzed data to identify process improvement opportunities. Develop technical writing skills by assisting in the creation of test scripts.

• Develop technical writing skills by assisting in the creation of test scripts.
• Report and track defects identified with application or business testing in ALM (Application Lifecycle Management) and JIRA.
• Interact with UAT Test Analysts, SLD application owners, Development Team members, and business representatives in an Agile environment, and provide feedback on test results.
• Reported defects using bug tracking tools such as JIRA or Bugzilla and tracked their resolution status.
• Evaluated bug tracking systems like JIRA for improving efficiency of defect management process.

• Assisted in training new medical assistants on proper use of medical equipment and safety protocols.
• Provided support to other clinical personnel by answering phones, scheduling appointments, coordinating referrals and authorizations.
• Exhibited strong leadership skills in managing the medical assistant staff and providing guidance for daily workflow processes.
• Maintained compliance with HIPAA regulations while handling confidential patient information.
• Processed incoming lab results accurately into the Electronic Medical Records system.
• Utilized excellent communication skills when interacting with patients to ensure accurate information was collected.