Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Ortiz

Cathedral City,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Manager

West Coast Auto Collision
01.2025 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Service Advisor

West Coast Auto Collision
08.2022 - 12.2024
  • Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
  • Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
  • Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.

Body Shop Advisor

Service King Collision Center
08.2018 - 05.2022
  • Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.
  • Followed standard operating procedures to achieve consistent quality of work.

Parts Manager

Service King Collision Center
06.2016 - 07.2018
  • Rearranged parts department to better serve technicians and keep workspaces organized.
  • Collaborated with service advisors to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Located new vendors with better discounts and set up favorable terms and deliveries.

Paint Prepper

Caliber Collision
06.2014 - 06.2016
  • Maximized paint adhesion by properly sanding and smoothing surfaces before application.
  • Demonstrated attention to detail while inspecting surfaces for flaws or defects prior to painting processes.
  • Prepared vehicles for paint application by taping and masking different areas.

Education

Collision Repair

Universal Technical Institute
Sacramento, CA
09-2013

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Positive attitude
  • Multitasking

Languages

Spanish
English

Timeline

Manager

West Coast Auto Collision
01.2025 - 07.2025

Service Advisor

West Coast Auto Collision
08.2022 - 12.2024

Body Shop Advisor

Service King Collision Center
08.2018 - 05.2022

Parts Manager

Service King Collision Center
06.2016 - 07.2018

Paint Prepper

Caliber Collision
06.2014 - 06.2016

Collision Repair

Universal Technical Institute