Brian Owens
Big Stone Gap,VA
Summary
Reliable candidate with problem-solving and task prioritization skills ready to contribute to team success. Seeking opportunity to expand skills and support company growth. Considered hardworking, ethical, and detail-oriented.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Advanced Technical Support Representative
Foundever
Wise, VA
10.2024 - Current
- Resolved technical inquiries related to software, hardware, and networking over phone and email.
- Provided solutions to customer problems based on in-depth product knowledge.
- Managed a high volume of incoming calls from customers and provided prompt resolutions to their inquiries.
- Created detailed reports on customer inquiries and resolutions for management review.
- Responded promptly to customer feedback surveys in order to maintain excellent service ratings.
Doordash Driver
DoorDash
Wise, VA
01.2021 - Current
- Received daily delivery instructions and route assignments.
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Handled cash payments from customers for delivery orders.
Customer Service Representative
TTEC
Big Stone Gap, VA
08.2019 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Sykes Enterprises, Incorporated
Wise, VA
04.2016 - 08.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Stocker
Belk
Wise, VA
02.2012 - 04.2016
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
Education
General Education Development Diploma -
General Education Development Diploma
Wise, VA04-2024
Skills
- Customer service
- Sales
- EPA Universally Certified
- Computer skills
- Retail sales
- Communication skills
- Network diagnostics
- Advanced Troubleshooting
Certification
- EPA Universal Certification
- Osha 10
Timeline
Advanced Technical Support Representative
Foundever
10.2024 - Current
Doordash Driver
DoorDash
01.2021 - Current
Customer Service Representative
TTEC
08.2019 - 01.2021
Customer Service Representative
Sykes Enterprises, Incorporated
04.2016 - 08.2019
Stocker
Belk
02.2012 - 04.2016
General Education Development Diploma -
General Education Development Diploma
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