Javier Vasquez
Lubbock,TX
Summary
Skilled Advanced Technical Support Representative with 24 years of knowledge in complex technical troubleshooting, customer service, and IT support. Demonstrate strong capabilities in problem-solving, identifying issues, and applying effective solutions in a timely manner. Committed to maintain customer satisfaction and relationships. Motivated and dependable with a strong willingness to continue learning to contribute to any team.
Overview
33
33
years of professional experience
Work History
Advanced Technical Support Representative
AT&T Mobility
Lubbock, TX
07.2000 - Current
- Manage high volume of incoming calls from customers
- Provide prompt resolutions to inquiries
- Troubleshoot outages and network issues.
- Good commuication skills
- Work with team leaders to enhance quality of service
Technical Support
Converges Call Center
Lubbock, TX
12.1999 - 12.2000
- Provided technical support for customer service representatives
- Provided support for cell phone services
Assistant Manager
Check Auto Parts
Lubbock, TX
06.1994 - 08.1999
- Supervised daily operations including scheduling shifts, assigning duties
- Communicated with customers to assist in their needs
- Made reports on sales and inventory, including commerical parts deliveries
- Maintained accurate records of sales transactions
- Managed employee payroll, time and records
- Resolved conflicts diplomatically between team members
- Reviewed completed work for quality and compliance
- Completed thorough opening and closing of store to maintain operational standards each day.
Cashier
Kragens Auto Parts
San Jose
01.1992 - 05.1994
- Greeted customers in professional manner
- Answered questions about products and services in store and over phone
- Operated cash register to receive payments
- Issued receipts, refunds, credits or change to customers
- Assisted customers with specific products needed
- Performed other duties as assigned by management.
Education
High School Diploma -
San Jose High School
San Jose, CA05-1991
Skills
- Customer Service
- Technical Support
- Advanced troubleshooting
- Security Protocols
- Remote Support
- Hardware diagnostics
- Performance Testing
- Problem resolution
- Account updating
Languages
English
Professional
Spanish
Professional
Timeline
Advanced Technical Support Representative
AT&T Mobility
07.2000 - Current
Technical Support
Converges Call Center
12.1999 - 12.2000
Assistant Manager
Check Auto Parts
06.1994 - 08.1999
Cashier
Kragens Auto Parts
01.1992 - 05.1994
High School Diploma -
San Jose High School