Brian Parker Jr
21A Crawford Street Waterville ,ME
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer engagement and online order processing. Leveraged strong decision-making and organizational skills to enhance shopping experiences, achieving high satisfaction ratings. Recognized for implementing process improvements that streamlined operations and reduced errors, fostering a collaborative team environment.
Overview
23
23
years of professional experience
Work History
Online Personal Shopper
Walmart
Waterville, ME
09.2021 - 04.2023
- Curated personalized shopping experiences based on customer preferences and feedback.
- Utilized Walmart's online platform to manage and fulfill customer orders efficiently.
- Collaborated with inventory teams to ensure product availability and timely restocking.
- Enhanced user experience by providing detailed product recommendations and comparisons.
- Trained new staff on online shopping protocols and best practices for customer engagement.
- Implemented process improvements that streamlined order processing times and reduced errors.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Line Cook
McDonald's
Waterville, ME
03.2017 - 10.2018
- Implemented efficient workflow strategies to enhance speed of service during peak hours.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
McDonald's
Newport NH
09.2004 - 02.2010
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Prepared and cooked menu items according to McDonald's specifications and quality standards.
- Worked collaboratively with team members to streamline food preparation processes.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Trained new staff on cooking techniques and proper food handling procedures.
- Assisted in maintaining compliance with health and safety regulations throughout the kitchen operations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Front End Associate
Walmart
Claremont, NH
03.2004 - 04.2005
- Implemented inventory management practices that improved stock accuracy and reduced discrepancies.
- Led initiatives for merchandising displays, increasing product visibility and enhancing sales opportunities.
- Analyzed customer feedback to identify areas for improvement in service delivery and overall satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Front End Associate
Hannaford
Waterville, ME
03.2000 - 09.2003
- Delivered exceptional customer service by assisting shoppers with product inquiries and transactions.
- Maintained store cleanliness and organization to enhance shopping experience and operational efficiency.
- Operated cash register accurately, processing transactions while ensuring compliance with company policies.
- Collaborated with team members to restock shelves promptly, optimizing product availability for customers.
- Trained new associates on store procedures and customer service standards, fostering a supportive work environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Dishwasher
Colby College
Waterville ME
05.2001 - 04.2003
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Sorted and organized dishes, utensils, and cookware to ensure optimal workflow during busy service periods.
- Maintained a clean and sanitized work environment in compliance with health and safety regulations.
- Assisted team members with food prep tasks as needed, fostering collaboration in fast-paced kitchen settings.
- Developed familiarity with various cleaning chemicals and safety protocols to promote workplace safety.
- Monitored inventory levels of dishwashing supplies, ensuring availability for uninterrupted operations.
Education
High School Diploma -
Lawrence Highschool
Fairfield ME06.2001
Skills
Patience and empathy
Customer service expertise
Sales experience
Product picking
Customer service
Online order processing
Upbeat and outgoing attitude
Decision-making
Product knowledge
Flexible schedule
Verifying order accuracy
Planning and organization
Merchandise selection
Verbal and written communication
Problem-solving
Teamwork and collaboration
Excellent communication
Teamwork
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Organizational skills
Customer satisfaction
Team leadership
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Customer engagement
Team building
Self motivation
Analytical thinking
Goal setting
Professionalism
Strategic planning
Time management abilities
Adaptability
Timeline
Online Personal Shopper
Walmart
09.2021 - 04.2023
Line Cook
McDonald's
03.2017 - 10.2018
Line Cook
McDonald's
09.2004 - 02.2010
Front End Associate
Walmart
03.2004 - 04.2005
Dishwasher
Colby College
05.2001 - 04.2003
Front End Associate
Hannaford
03.2000 - 09.2003
High School Diploma -
Lawrence Highschool