Brian Perez
Astoria,NY
Summary
Achieved rapid promotion from Cashier to Front End Manager at Trade Fair Supermarkets, demonstrating exceptional leadership and customer service skills. Excelled in employee and staff supervision, significantly minimizing cash discrepancies and enhancing store security. Proven ability in fostering teamwork and professionalism, ensuring top-notch customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front End Manager
Trade Fair Supermarkets
37 11 Ditmars Boulevard
07.2022 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers inNumber checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Cashier
Trade Fair Supermarkets
37 11 Ditmars Boulevard
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Security Guard
Trade Fair Supermarkets
37 11 Ditmars Boulevard
07.2022 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Education
High School Diploma - Electrical Installation
Queens Technical High School
37-02 47th Ave, Long Island City, NY 1110106.2022
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Fraud prevention
- Teamwork
- Professionalism
- Responsibility
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
English
Native or Bilingual
Timeline
Front End Manager
Trade Fair Supermarkets
07.2022 - Current
Cashier
Trade Fair Supermarkets
07.2022 - Current
Security Guard
Trade Fair Supermarkets
07.2022 - Current
High School Diploma - Electrical Installation
Queens Technical High School