Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Thompson

Little Elm

Summary

Adaptable lead server seeking a position in challenging restaurant environment. I have the ability to maintain detailed menu knowledge and provide top-notch customer service will excelling in cross training opportunities. Confident, responsible lead server with more than a decade of experience.

Overview

10
10
years of professional experience
2006
2006
years of post-secondary education

Work History

Senior Server/ Server Trainer

Omni PGA RESORTS
04.2023 - Current
  • Increased customer service ratings significantly through personable service.
  • Personally mentioned in Hotel, Yelp and Open Table reviews all reviews receiving 5 stars.
  • Boosted hotel quality and service scores from by motivating and supporting guest needs.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Met and provided exceptional service with creating a dining experience.
  • Educated bartenders and servers on responsible service protocols.

Server

Jake’s burgers and beer
Frisco
04.2022 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Took and processed accurate food and drink orders efficiently.
  • Collaborated with kitchen staff to ensure timely meal delivery.

Lead Server

First Watch
02.2021 - 04.2023
  • Collaborated with various team members to meet guests' requests.
  • Created a welcoming and positive environment to make guest feel at home.
  • Maintained a robust knowledge of rotating seasonal menu.
  • Built a regular cliental that would dine weekly.

Server/ Bartender

HMS Host at Lambert Airport
08.2015 - 10.2020
  • Maintained a busy fast paced workday while still providing exceptional service.
  • Was able to work the service floor as the Bartender / Server during a single shift.
  • Went above an beyond for guest needs due to guest needing quick an efficient service.

Education

Basic EDU

Forest Park Cummunity
St Louis , Mo
01.2003 - 06.2005

General Studies

Forrest Community College
St Louis, MO
08.1999 - 01.2003

Oakville High School
Oakville, MO

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Sales enhancement
  • Effective communication
  • DHCP management
  • Service training
  • Team leadership
  • Customer relationship management

Timeline

Senior Server/ Server Trainer

Omni PGA RESORTS
04.2023 - Current

Server

Jake’s burgers and beer
04.2022 - Current

Lead Server

First Watch
02.2021 - 04.2023

Server/ Bartender

HMS Host at Lambert Airport
08.2015 - 10.2020

Basic EDU

Forest Park Cummunity
01.2003 - 06.2005

General Studies

Forrest Community College
08.1999 - 01.2003

Oakville High School

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Gina Thompson