Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Pestana

Allentown,PA

Summary

extensive experience in customer service and support roles, including at Everyday Community Resources. Bilingual and skilled in direct care work. I excel at enhancing client satisfaction and resolving customer issues in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Everyday Community Resources
Bethlehem
01.2023 - Current

Supported individuals with intellectual disabilities and autism in meeting daily living needs.

Customer Service Representative

Sequential Technology International
Bethlehem, PA
03.2022 - 02.2023

Managed inbound and outbound customer communications to ensure effective service delivery.

Inbound and outbound calls

Assisted customers in resolving inquiries related to AT&T phone line billing and login challenges.

Helped sign on customers for specialty lines

Customer Service Tepresentative

EPS Financial
Easton, PA
04.2019 - 01.2022

Managed inbound and outbound customer interactions to resolve inquiries and enhance satisfaction.

Managed customer inquiries for a financial institution, providing assistance with tax return questions, loan options, and account balances.

Fast paced call center

Call Center Agent

SYKES
Allentown Pa
04.2018 - 01.2019

Managed inbound and outbound customer interactions to resolve inquiries and enhance service quality.

Assisted customers with inquiries regarding health insurance claims. Provided support for registration and login issues. Addressed questions related to insurance policies through inbound calls.

Scheduler

Lehigh Valley Health Networks
Allentown
07.2016 - 11.2016

Coordinated scheduling of diagnostic tests for health network within call center environment.

Education

High School Diploma -

Kearny High School
Kearny Nj
06.2016

Skills

    First aid/ CPR

    Bilingual

    Customer service

    Microsoft word

    Excel

    Scheduling

    Note taking

    Documentation

Timeline

Direct Support Professional

Everyday Community Resources
01.2023 - Current

Customer Service Representative

Sequential Technology International
03.2022 - 02.2023

Customer Service Tepresentative

EPS Financial
04.2019 - 01.2022

Call Center Agent

SYKES
04.2018 - 01.2019

Scheduler

Lehigh Valley Health Networks
07.2016 - 11.2016

High School Diploma -

Kearny High School
Brian Pestana