
extensive experience in customer service and support roles, including at Everyday Community Resources. Bilingual and skilled in direct care work. I excel at enhancing client satisfaction and resolving customer issues in fast-paced environments.
Supported individuals with intellectual disabilities and autism in meeting daily living needs.
Managed inbound and outbound customer communications to ensure effective service delivery.
Inbound and outbound calls
Assisted customers in resolving inquiries related to AT&T phone line billing and login challenges.
Helped sign on customers for specialty lines
Managed inbound and outbound customer interactions to resolve inquiries and enhance satisfaction.
Managed customer inquiries for a financial institution, providing assistance with tax return questions, loan options, and account balances.
Fast paced call center
Managed inbound and outbound customer interactions to resolve inquiries and enhance service quality.
Assisted customers with inquiries regarding health insurance claims. Provided support for registration and login issues. Addressed questions related to insurance policies through inbound calls.
Coordinated scheduling of diagnostic tests for health network within call center environment.
First aid/ CPR
Bilingual
Customer service
Microsoft word
Excel
Scheduling
Note taking
Documentation